Description The role holder is responsible for identifying and developing current BPO service opportunities by bridging market demands with scalable operational solutions. This role engages cross-functional teams and external stakeholders, including vendors, sellers, and clients, to uncover systemic pain points and translate them into high-value service offerings and commercial models. Key job responsibilities Key Responsibilities Opportunity Identification & Assessment - Stakeholder Discovery: Conduct structured engagements with vendors, sellers, and internal operations teams to identify pain points, inefficiencies, and unmet needs within fulfillment workflows. - Voice of the Customer (VoC) Synthesis: Consolidate feedback from external stakeholders and internal teams to surface recurring themes and prioritize high-impact opportunity areas. - Service Opportunity Definition: Translate stakeholder insights into structured problem statements and service hypotheses that inform the FaaS product roadmap. - Market Intelligence: Monitor industry trends, competitive landscapes, and evolving stakeholder needs to proactively identify emerging service opportunities. - Prospect Sizing & Prioritization: Collaborate with Product, Finance, and Strategy to evaluate market viability and strategic fit, and develop supporting business cases. Stakeholder Engagement & Relationship Management - External Advisory: Serve as a trusted advisor to sellers and vendors, guiding them in articulating operational challenges and solution requirements. - Cross-Functional Alignment: Collaborate with Product, Operations, Delivery, and Sales to ensure proposed solutions align with organizational capabilities. - Executive Communication: Present business cases, findings, and solution frameworks to C-suite and senior leadership with clarity and confidence. - Pre-Sales Engagement: Lead and support prospect discovery calls, pitch presentations, and solution demonstrations to articulate value and advance deal progression. Solution Design & Go-to-Market Development - Solution Structuring:



Transform qualitative feedback and identified pain points into repeatable service offerings, workflows, and value propositions. - Framework Development: Define scope of work (SoW), service level agreements (SLAs), staffing models, and technology requirements for new service offerings. - Commercial Modeling: Partner with pricing teams to develop commercial structures that demonstrate measurable ROI for prospective clients. - Proposal Development: Develop proposals, RFP/RFI responses, and solution presentations that clearly communicate capabilities, differentiation, and expected outcomes. Required Qualifications - 8+ years of experience in BPO solution design, consultative sales, management consulting, or strategic account management. - Demonstrated domain expertise in e-commerce, logistics, marketplace operations, or vendor management ecosystems. - Track record of launching new BPO service lines or securing large-scale enterprise engagements through tailored solutions. - Experience leading end-to-end pre-sales cycles, including RFP/RFI responses, solution presentations, and proposal development. - Working knowledge of process modeling methodologies (e.g., BPMN, UML) and emerging AI orchestration patterns (e.g., agentic workflows, RAG pipelines). - Strong consultative skills with the ability to identify root-cause problems through effective questioning and active listening. - Analytical capability to synthesize qualitative stakeholder feedback with quantitative operational data to inform decision-making. - Excellent written and verbal communication skills, with the ability to distill complex operational concepts for technical and non-technical audiences. - Ability to thrive in ambiguous,



rapid-paced environments and adapt to evolving market conditions. - Direct experience with seller/vendor ecosystems, marketplace platforms, or fulfillment and logistics services. Preferred Qualifications - Experience with ML platforms such as Amazon SageMaker, Vertex AI, or equivalent. - Familiarity with process mining tools and intelligent automation platforms (e.g., UiPath, Automation Anywhere). - Understanding of responsible AI frameworks, risk assessment methodologies, and relevant regulatory requirements (e.g., EU AI Act). Basic Qualifications - 5+ years of developing, negotiating and executing business agreements experience - 5+ years of solving problems with technology in the Global Financial Services Industry experience - 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience - 5+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience - Bachelor's degree - Experience developing strategies that influence leadership decisions at the organizational level - Experience managing programs across cross functional teams, building processes and coordinating release schedules - Experience explaining complex technical concepts to various business and technical audiences - Experience presenting to both technical and non-technical executive audiences Preferred Qualifications - Experience interpreting data and making business recommendations - Experience identifying, negotiating, and executing complex legal agreements Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

📌 Senior Solutions Manager, Finance Operations- Business Partnering (Bengaluru)
🏢 Amazon
📍 Bengaluru