**Your key responsibilities** + Act as the quality key-contact for our customers and internal business partners + Ensure a timely and correct response on customer requests (e.g. Issues, questions, need for Quality statements, Questionnaires etc.) + Build customer QA relations by creating various service levels by supporting Global and regional Key Account program programs + Support and ensure good complaint handling processes to fulfil the customer expectations + Seek for opportunities to improve our customer services processes, e.g. for questions, issues and questionnaires. + Provide operational support within projects, our internal sales functions in QA related topics and supporting sales and marketing to implement new products and services. + Be the representative of the customer's quality voice in our internal processes and organization. + Optimizing the standard documentation portfolio to fulfil customer requests and work closely together with functions to achieve this. (e.g. Product managers, Product Application Specialists, Regulatory Affairs) + Give operational support to the Customer QA Manager on all relevant Quality issues/activities, acting as back up during their absence.



**We bring** + The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose + A flexible work environment that empowers people to take accountability for their work and own the outcome + An eagerness to be one team and learn from each other to bring progress to life and create a better future + Barrier-free communities within our organization where every employee is equally valued and respected - regardless of their background, beliefs, or identity + A culture that prioritizes safety and well-being, both physically and mentally + A space to grow by encouraging and supporting curiosity and an open mindset **You bring** + MSc - BSc level or equivalent (chemistry, food technology, microbiology or similar). + 2+ years operational Quality Assurance experience in the Food industry (manufacturing or business). + Customer oriented QA skilled with interest and experience in managing customer QA relations. + Professional and technical knowledge of production processes, in Food Hygiene standards, HACCP and ISO certifications + Service oriented person, who works accurately, with high quality and passion. + Experience of communicating to different levels (from shop floor to management) and customers + Good computer program knowledge and skills (Outlook, Power BI, CRM, PowerPoint, Excel) + Excellent written and oral communication skills in English, Spanish is an additional plus + Likes to work in close cooperation with other team members (team player)

📌 Lead Specialist GES SBS Customer Quality (Hyderabad)
🏢 DSM Firmenich
📍 Hyderabad