Job Title: International Voice Process Executive (US/UK)

Experience

1 Months – 3 Years

Location

Chennai

Employment Type

Full time

We are looking for enthusiastic and customer-focused professionals with experience in handling US or UK voice process. The ideal candidate should possess excellent verbal communication skills, a customer-centric approach, and the ability to resolve customer queries efficiently while maintaining high service standards. Key Responsibilities

Handle inbound and outbound calls for US/UK customers.

Resolve customer queries and provide accurate information.

Deliver exceptional customer service while meeting quality standards.

Maintain customer records and update CRM systems.

Achieve daily and monthly performance targets.

Escalate complex issues to the appropriate team when required.





Ensure compliance with company policies and process guidelines.

Required

Skills

Excellent spoken English with a neutral accent.

Experience in US/UK Voice Process or International BPO.

Strong communication and active listening skills.

Good problem-solving and customer-handling abilities.

Basic computer knowledge and typing skills.

Ability to work in rotational/night shifts.

Immediate Joiners preferred.

Preferred

Experience

International Voice Process

Customer Support

Technical Support

Sales Process

Collections

Chat & Email Support (Optional) Interview Process

HR Screening

Voice & Communication Assessment

Operations Round

Final HR Discussion

📌 Voice Process (Chennai)
🏢 Sutherland
📍 Chennai