Job Opening: Call Center Executive (Counseling & Sales)

Location: ITM Group of Institutions, Navi Mumbai

Contact Person: Hrushikesh

Phone: (phone hidden)

Email: [email protected]

Perks:

- 3 Paid Leaves per Month
- Provident Fund (PF)
- Mediclaim
- Gratuity

: We are looking for a dedicated and driven Call Center Executive to join our Counseling & Sales team. The role primarily involves handling inquiries, providing guidance to prospective students, and converting leads into enrollments. Key responsibilities include:

Counseling & Query Handling:

- Handle inbound queries via calls, emails, and in-person interactions for all ITM institutions.
- Provide detailed information about courses, programs, and admissions, addressing prospective students' needs.

Lead Generation & Follow-Up:

- Generate leads through calls and emails by promoting the institutions offerings.




- Follow up with prospective students to ensure they have the necessary information and encourage them to apply.

Tele-Counseling & Database Management:

- Conduct tele-counseling sessions to understand students' educational goals and guide them to the right programs.
- Maintain and update the CRM system with all relevant student details and follow-up information.

Sales & Target Achievement:

- Convert leads into enrollments and work towards achieving monthly and quarterly sales targets.
- Regularly monitor and report on sales performance and key metrics.

Collaboration with Teams:

- Collaborate with the marketing and admissions teams to meet lead generation and conversion goals.
- Provide feedback on student inquiries to enhance the counseling process and improve the sales funnel.

📌 Urgent Opening: Call Centre Executive -ITM at Navi Mumbai
🏢 Itm Edutech Training
📍 Navi Mumbai