Job Purpose

Lead the strategy, design, development, and operations of the DMS customer mobile app and web portal, which serve as primary self?service channels for payments, settlements, promises?to?pay, disputes/requests, statements, and refunds. Delivering key DMS Tech transformation projects:

- DB Architecture change for sync multiple systems

2.

Vertical

Wise DMS One App Version Management

- Consolidation of Process (NACH, Death & Insurance Portal & CRM)
- SFDC CRM evaluationDuties and Responsibilities A – Key accountabilities pertaining to the role

1.

Requirement

Gathering & User Story Creation

Document detailed business requirements from ops/business teams.

Create user stories, acceptance criteria, process flows, data/API mapping, and UI notes.

- Testing & Release Readiness

Prepare test cases for functional, UX, performance, accessibility, and payment validations.

Execute SIT/UAT cycles, track defects, validate payment flows, refunds, reconciliations.

Support app store submissions and rollout/hypercare activities.

- Data, Analytics & Reporting

Validate event tagging/instrumentation; maintain funnel dashboards.

Monitor Core Web Vitals, crash?free metrics, latency, and payment success.

Support A/B experiments, generate insights, and create daily/weekly reports.

- Security, Compliance & Content Quality

Ensure adherence to consent, privacy, secure communication, PII handling, and content approvals.

Maintain SOPs, FAQs, error dictionaries,



release notes, and compliance documentation.

- Cross?Functional Coordination

Work with IT/Engineering, Payments/Finance, Risk/Compliance, Design, Contact Centre, and vendors for clarifications, environment readiness, and issue resolution.

B – Additional Accountabilities

Raise improvement ideas for UX, process flows, and conversion enhancements.

- Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevent stakeholders in timely manner.Key Decisions / Dimensions
- Story slicing, test coverage prioritization, and UI micro?suggestions.
- Raising escalation for workplace/data/production issues.
- Suggesting features for experimentation or UX improvement.Major Challenges
- Managing dependencies across payment, authentication, and analytics systems.
- Ensuring stable instrumentation during frequent releases.
- Handling multilingual, multi?device variations in customer journeys.Required Qualifications and Experience a) Qualifications
- Graduate degree (Engineering/Commerce preferred)
- Certifications in Agile, product operations, analytics/BI desirable b) Work Experience
- Hands on experience in ZBB, BPR/DPR, Draw.io & process mapping.
- 5-10 years in app/web product delivery or BA/QA (preferably BFSI/payments)
- Experience with mobile/web testing, payments, analytics instrumentation
- Understanding of UX, experimentation, and accessibility fundamentals

📌 Unit Manager - Tech Transformation/Senior Unit Manager - Tech Transformation (Pune)
🏢 Bajaj Finance
📍 Pune