Key Responsibilities

- Handle inbound and outbound customer calls professionally.
- Understand customer queries and provide appropriate solutions.
- Provide accurate information about products, services, and processes.
- Maintain a polite and professional communication style with customers.
- Record customer interactions and update details in the system.
- Follow up with customers whenever required.
- Escalate complex issues to the appropriate team.
- Achieve assigned customer service and call-handling targets.
- Maintain good customer relationships and ensure customer satisfaction.
- Follow company policies, processes, and quality standards.

Required Skills
- Valuable verbal communication skills.
- Basic proficiency in English and/or regional languages.
- Good listening and interpersonal skills.
- Customer-focused attitude.
- Basic computer knowledge.
- Ability to handle customer queries patiently and professionally.
- Willingness to work in a BPO/Call Center environment.
- Freshers with a positive attitude are welcome.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Flexible schedule
- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Paid time off

Work Location: In person

📌 Tellecaller (Chennai)
🏢 EPIQ INDIA SUPPORT SERVICES
📍 Chennai