Tele-Sales Executive – Reservations & Sales

Company: Naad Wellness

Location: Sonipat, Haryana

Job Type: Full-Time | On-Site

Department: Reservations & Sales

Industry: Wellness | Hospitality | Healthcare

About Naad Wellness

Naad Wellness is an integrated wellness ecosystem offering Ayurveda, Naturopathy, Yoga, therapeutic treatments, and structured wellness retreats in a premium healing environment.

We are looking for a confident, customer-focused and sales-oriented Tele-Sales Executive who can handle reservation enquiries, convert leads into confirmed bookings, explain wellness programs effectively, and provide an exceptional customer experience.

Job Summary The Tele-Sales Executive – Reservations & Sales will be responsible for managing inbound and outbound calls, handling booking enquiries, understanding customer requirements, explaining wellness programs and retreat packages, following up with prospective clients, and converting enquiries into confirmed reservations.

The ideal candidate should possess excellent communication, persuasive selling, customer-handling and follow-up skills, along with a strong service-oriented approach.

Key Responsibilities

Reservations & Sales

Handle inbound and outbound calls related to wellness programs, retreats and reservations.

Understand customer requirements and recommend suitable wellness programs/packages.

Explain program inclusions, treatment plans, accommodation, pricing and terms & conditions clearly.

Convert enquiries and qualified leads into confirmed bookings.

Identify opportunities for upselling and cross-selling relevant programs, therapies and services.

Maintain regular follow-ups with prospective clients until closure.

Achieve assigned sales, conversion and revenue targets.

Customer Handling

Provide professional and courteous assistance to prospective and existing guests.

Resolve customer queries regarding programs, availability, pricing, accommodation and treatments.

Maintain a high level of customer satisfaction throughout the reservation process.





Handle customer objections professionally and provide appropriate solutions.

Maintain professional telephone etiquette at all times.

Reservation Coordination

Coordinate with the Operations, Front Office, Wellness and Therapy teams regarding:

Room availability

Program availability

Treatment/therapy schedules

Guest requirements

Special requests

Ensure accurate communication of booking details to the concerned departments.

Minimize booking errors and ensure a smooth handover from sales to operations.

Sales & Reporting

Maintain accurate records of leads, calls, follow-ups and conversions.

Update CRM/booking systems regularly.

Track lead status and ensure timely follow-ups.

Prepare daily/weekly sales and reservation reports.

Monitor conversion ratios and identify opportunities for improvement.

Maintain a strong sales pipeline.

Email & Digital Communication

Respond professionally to customer enquiries through email, WhatsApp and other communication channels.

Prepare quotations and share program/package details.

Conduct structured follow-ups through calls and written communication.

Maintain clear and professional communication with domestic and international clients, where applicable.

Required Skills & Qualifications

Graduate in any discipline; preferably in Hospitality, Sales, Business Administration, Travel & Tourism or a related field.

Good command of spoken and written English.

Strong Hindi communication skills will be an advantage.

Good understanding of sales processes and customer handling.

Excellent telephone communication and interpersonal skills.

Ability to persuade customers and handle objections.

Strong follow-up and lead-conversion ability.

Ability to work in a target-driven environment.





Good email drafting and professional communication skills.

Basic proficiency in MS Excel, CRM and booking/reservation software.

Strong organizational and time-management skills.

Preferred Experience

1–3 years of experience in tele-sales, reservations, hospitality, wellness, healthcare, travel or customer service.

Experience with CRM, hotel/reservation software or lead-management systems will be preferred.

Experience in selling premium services, packages or memberships will be an advantage.

Key Competencies

Persuasive Communication

Sales & Conversion Skills

Customer Relationship Management

Lead Follow-up & Closure

Professional Telephone Etiquette

Negotiation & Objection Handling

Problem-Solving

Target Orientation

Team Coordination

Attention to Detail

Skilled Email Communication

Key Performance Indicators (KPIs)

The performance of the Tele-Sales Executive will be evaluated on:

Number of enquiries handled

Lead-to-booking conversion rate

Monthly revenue generated

Number of confirmed reservations

Follow-up efficiency

Upselling & cross-selling revenue

Customer satisfaction

Lead response time

Accuracy of reservation information

Achievement of assigned monthly targets

Why Join Naad Wellness?

Opportunity to work in a premium wellness and healthcare environment

Exposure to Ayurveda, Naturopathy, Yoga and holistic wellness

Customer-facing role with strong sales and professional growth opportunities

Peaceful and supportive work environment

Free meals

Learning and development opportunities

Collaborative and mission-driven work culture

Opportunity to work with a growing wellness brand

Competitive compensation and performance-based growth opportunities

Ideal Candidate

We are looking for someone who is confident on calls, commercially aware, persuasive without being pushy, and genuinely interested in helping customers choose the right wellness experience.

Pay: ₹8,870.02 - ₹28,774.21 per month

Benefits

- Food provided
- Paid sick time

Work Location: In person

📌 Telesales - Reservation Executive (Sonipat)
🏢 Naad Wellness
📍 Sonipat