- Customer Support: Provide timely and effective technical support to clients, addressing inquiries and resolving issues.

- Incident Management: Respond promptly to service disruptions, ensuring minimal downtime and customer satisfaction.

- SLA Adherence: Maintain consistent support to clients, meeting or exceeding agreed-upon service level agreements.

- Tier 1 Support: Handle L1 support tickets and phone calls, providing initial troubleshooting and guidance.

- Remote Support: Efficiently manage tickets and live chats, offering remote assistance to clients.

Desired Candidate Profile:

- Technical Proficiency: Possess certifications or training in RedHat, MCSA, or related IT fields.

- Communication Skills: Demonstrate excellent verbal and written communication abilities.

- Client Focus:



Ability to interact professionally with clients, understanding and addressing their needs.

- Problem-Solving: Possess robust analytical and logical thinking skills.

- Interpersonal Skills: Build and maintain positive relationships with colleagues and clients.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Shift

- Day shift

- Evening shift

Ability to commute/relocate

- Bapu Nagar, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)

Education

- Bachelor's (Preferred)

Work Location: In person

📌 Technical Support Associate (Bapunagar)
🏢 Webspiders Interweb PvtLtd
📍 Bapunagar