Job Summary

Technical Services Engineer - East The Technical Engineering role provides engineering expertise and value selling support to Sales based on breadth of technical knowledge and extensive experience in the Industrial market. Role will support field-based technical service needs.

Technical

Engineer plays a significant role in developing and documenting the value proposition for new customer sales opportunities. Additionally, this role will support preventing the loss of existing business that comes under competitive threat.

Responsibilities

- Demonstrate Safety Leadership and ensure HSSE excellence is achieved maintained

- Conduct field testing of new and reformulated Castrol Industrial products services

- Serve as industrial application expert, supporting internal and external stakeholders

- Actively support division sales teams in the acquisition of new business

- Work with sales to provide proven, cost effective, and timely solutions to customers process and product application issues using sound problem solving techniques

- Develop and provide high quality technical training to internal and external stakeholders

- Document and share best practices in case studies highlighting the benefits derived from Castrol products and services

- Support wider business objectives by participating or leading projects as needed to enable delivery of the Industrial strategy

- Act as mentor and trainer to salespeople and engineers with less experience

- Analyse Used Oil Analysis reports and comment as needed to enable informed decision making

Experience and Qualifications

Education: Bachelors degree or equivalent experience in Engineering - Mechanical, Chemical, Lubrication, Manufacturing, or another related field

- Minimum of 5 years industrial technical experience

- Must be technically savvy and experienced in using Microsoft Office Suite, Sales CRM (i.e. Salesforce), and other sales/engineering related tools





- Expertise in Metalworking fluids and High Performance Lubricants along with related field applications across many customer market segments

- Strong value selling and external communication skills

- Knowledge and understanding in sustainability (energy savings, water reuse, net zero, etc.) preferred

- Skilled in the use of structured problem solving techniques

- Must be at least 18 years of age; Legally authorized to work in the United States; and not require sponsorship for employment visa status (i.e. H1B, TN, etc.) now or in the future

- Conduct one s self in a manner that is secure, ethical, and consistent with applicable laws and regulations, BP Requirements, BP Who we are and our HSSE goals as required in BP s Code of Conduct

- Products and Services Knowledge: Mastery

- Problem Solving: Mastery

- Project Management: Skillful

- Customer Training: Skillful

- Measuring Demonstrating Customer Value: Mastery

Skills Competencies

- Customer relationship management

- Sales analysis

- Relevant knowledge of Manufacturing Industry

- Territory management

- Ability to manage Distributor network and managing indirect sales representatives. Ability to lead and Motivate team to achieve company objectives - Mastery

- Ability to execute company offers, programmes with the help of distributor partners !!

Travel Requirement

Up to 50% travel should be expected with this role

Relocation Assistance

This role is eligible for relocation within country

Remote Type

This position is a hybrid of office/remote working

Skills

- Channel Management
- customer and competitor understanding

- Customer promise execution

- Customer Segmentation

- Customer Service Design

- Delivers an effortless customer experience

- Demand Management

- Digital Fluency

- Internal alignment

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Technical Engineer East (Kolkata)
🏢 Castrol
📍 Kolkata