Job Id: Aeries/284/26-27 Industry IT-Software / Software Services / testing Location Pune Experience Range 8 - 12 Years Qualification Graduation

About Us Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.

About Business Unit

Fortra provides advanced offensive and defensive security solutions that deliver comprehensive protection across the cyber kill chain. With complete visibility across the attack chain, access to threat intelligence spanning the globe, and flexible solution delivery, Fortra customers can anticipate criminal behavior and strengthen their defenses in real time. Break the chain at fortra.com. Roles and Responsibility

JOB DESCRIPTION

Position/Title: Team Lead, Renewals

Department: Customer Operations

Location: Pune Shifts (if any)02:00pm – 11:00pm IST

This role is part of Fortra India Global Capability Center (GCC), where you will work as an integrated member of their global team, employed through Aeries, contributing directly to Fortra’s mission and growth.

THE TOP 5 REASONS TO JOIN FORTRA

Fortra India GCC: In 2025, Fortra set up its Global Capability Center (GCC) powered by Aeries to expand its footprint in India.

About Fortra Fortra provides advanced offensive and defensive security solutions that deliver comprehensive protection across the cyber kill chain. With complete visibility across the attack chain, access to threat intelligence spanning the globe, and flexible solution delivery, Fortra customers can anticipate criminal behavior and strengthen their defenses in real time. Break the chain at fortra.com.





About Aeries Aeries Technology is a global leader in GCC solutions, headquartered in Mumbai, India, with centers in USA, Mexico, and Singapore.

Leveraging advanced technologies like AI and automation, Aeries provides tailored engagement models designed to deliver value creation solutions for Private Equity firms and their Portfolio Companies. One such model is this GCC that has been “Purpose Built” for our partner – Fortra.

Aeries Technology’s approach to staffing and developing its workforce has earned it the Great Place to Work Certification two years in a row.

Here’s What You’ll Do

- Manage the renewal process, from quoting, contract facilitation, internal approvals, through to ensuring the Order is processed adhering to Customer Operations SLA’s.
- Ensure all Renewal and Sales activities are within the approval guidelines to protect and drive a positive increase to ARR.
- Lead a team of Renewals Specialists supporting their learning, development, and growth opportunities
- Train team members on how to maintain accurate customer data in CRM systems.
- Communicate changes in ARR against planned renewal bookings & losses.
- Negotiate special pricing and validate at point of order.
- Provide service to customers via telephone and email regarding licensing, renewal, billing, or sales inquiries.
- Manage attrition for assigned customers by handling any requests to cancel renewal contracts.
- Maintain accurate health/risk status for assigned customers by routinely reviewing key indicators.
- Contact customers at various points during their renewal term to identify opportunities for upsell and ensure overall customer satisfaction.
- Reach out to new customers to ensure successful onboarding.
- Assist with Export license requests when necessary.




- Perform additional duties and projects as assigned by management.
- Mentor and train new hires or less experienced peers.
- Serve as a subject matter expert, go-to resource, and point of escalation for assigned customer tier, brand(s), solution group(s), and related processes for your role.
- Lead special/complex projects including UAT testing & planning, meeting preparations, and data exports/analysis.
- Handle larger, strategic, and/or complex customer accounts as needed.
- Assists as a delegate for Customer Operations Managers and Directors as needed.
- Assists in achieving Customer Operations' quarterly and/or annual goals by acting as a goal owner or participant.

Here’s What You’ll Bring To The Table

- 3 years’ experience in Renewals or equivalent role
- Associates or Bachelor’s degree in Business, Management, or equivalent preferred
- Intermediate skills in Microsoft Office tools (Outlook, Excel, Word, and PowerPoint at minimum), with proven ability to expand skillset as where needed
- Must be able to manage and prioritize multiple tasks based on business needs
- Detail oriented, self-motivated, resourceful, and reliable
- Excellent verbal and written communication skills
- Professional disposition with a customer service focus
- Ability to work with minimal supervision
- Proven ability to navigate difficult and complex customer concerns prior to escalating
- Creative problem-solver who acts confidently – spearheading solutions to problems that arise
- Subject matter expert for all brands within supported customer tier
- Advanced negotiation and persuasion skills; ability to be tenacious
- Advanced knowledge of all brands, business systems, and processes applicable to the supported Customer Tier or Solution Group(s)
- Have high tolerance for ambiguity and complexity, while working efficiently in a fast-paced environment
- Advanced knowledge of internal reporting tools (Salesforce, Power BI, and others as needed)

WATCH OUR VIDEOS TO KNOW MORE ABOUT US! About FortraAbout Aeries

📌 Team Lead, Renewals (Pune)
🏢 Aeries Technology
📍 Pune