Date: Aug 10, 2026

Location: Pune, IN

Company: PACCAR

Key Responsibilities –

- Implementing, managing, and configuring ServiceNow Discovery to automate IT asset identification and tracking.
- Configure and manage Pattern-Based Discovery, including pattern creation, customization, testing, and deployment for Windows, Linux, network devices, databases, cloud resources, and enterprise applications.
- Manage and troubleshoot SSH-based Discovery for Linux, Unix.
- Configure and support SNMP-based Discovery for network infrastructure, including routers, switches, firewalls, load balancers, and other network-connected devices.
- Develop and maintain Discovery schedules, credential assignments, MID Server configurations, and network ranges to maximize discovery coverage and performance
- Perform Discovery troubleshooting and root cause analysis for failures related to credentials, firewall rules, SSH connections, SNMP configurations, pattern execution, and MID Server communications.
- Leading the tracking and managing of update sets for system changes across environments.
- Understand business context and how to translate business and functional requirements into a sustainable ServiceNow implementation.
- Establishing and maintaining connections with various data sources using ServiceNow Graph Connectors.
- Regular audits across CI types and implementation of data repair actions.
- Perform day to day support, administration and maintenance of ServiceNow Discovery initiatives.
- Implementing, managing, and configuring of Agent Client Collector (ACC) within the ServiceNow platform




- Develop clear and concise technical and process documentation.
- Facilitation of projects and deliverables across CMDB stakeholders.
- Mentoring and coaching of junior business analysts.
- Data management support for the hardware asset and software asset management teams.
- Serving as a Subject Matter Expert (SME) on the CMDB.

Education Requirements:

- Bachelor’s degree in Computer Science, Information Technology, or related fields.

Knowledge & Skills REQUIRED:

- 5-7 years of Experience Required, with minimum 3-5 years of experience Implementing, managing, and configuring ServiceNow Discovery to automate IT asset identification and tracking
- In-depth knowledge of ServiceNow CMDB and related modules.
- Proficiency in configuration management processes and best practices.
- Experience with integration and automation tools within ServiceNow.
- Strong analytical and problem-solving skills.
- In-depth knowledge of ServiceNow Discovery and ITOM processes.
- Experience with configuring and managing Discovery probes, sensors, and patterns.
- Proficiency in data integration, data quality management, and reporting within ServiceNow

COMPETENCIES AND BEHAVIORS:

- Excellent problem-solving skills and written and verbal communication skills.
- Able to work effectively in a team workplace with little or no supervision.
- Able to prioritize and track multiple initiatives concurrently.
- Embody and promote PACCAR ITD values of Teamwork, Continuous Improvement, Commitment, Openness, and Learning

Job Segment: System Administrator, Quality Manager, Computer Science, Data Management, ERP, Technology, Quality, Data

📌 System Administrator (ServiceNow Discovery) (Pune)
🏢 PACCAR
📍 Pune