Role Overview

Tricog Health is seeking an experienced System Administrator to own day-to-day IT operations and lead a small IT support team. The role combines hands-on SaaS, endpoint, and on-premises infrastructure administration with governance responsibilities aligned to our

ISO/IEC 27001:2022 Information Security Management System (ISMS). The ideal candidate is a self-driven, technically solid operator who can balance service delivery, security, and documentation while mentoring junior team members. Key Responsibilities

IT Operations & Team Leadership

● Lead and mentor the IT support team, allocating tickets and ensuring SLA adherence via

Zoho Desk.

● Oversee daily IT operations, incident response, and escalations across HQ, Branch offices and International Offices.

● Maintain uptime and reliability of core infrastructure, endpoints, and business applications.

● Drive continuous improvement of IT processes, runbooks, and standard operating procedures. SaaS & Platform Administration

● Administer Google Workspace – user lifecycle, groups, shared drives, DNS/email authentication (SPF, DKIM, DMARC), and security policies.

● Manage Jira Cloud – projects, permission schemes, workflows, and user provisioning.

● Administer Slack – workspace configuration, channels, integrations, and access governance.

● Manage Zoho Desk – ticket queues, automations, agent roles, and reporting.

● Handle identity and access management across platforms, enforcing least-privilege and

MFA. On-Premises Infrastructure

● Manage on-premises infrastructure including firewalls, managed switches, WiFi access points, and development servers.

● Configure and maintain network devices, ensuring secure and reliable connectivity across sites.

● Set up and maintain monitoring and alerting for infrastructure, endpoints, and services.

Endpoint & OS Administration





● Provide endpoint support and administration across Windows, Linux, Chrome OS, and macOS.

● Manage device provisioning, patching, and antivirus/endpoint protection.

Information

Security & ISMS Compliance

● Support and maintain the ISO/IEC 27001:2022 ISMS, ensuring IT controls are implemented and evidenced.

● Participate in internal and external audits, risk assessments, and closure of non-conformities.

● Enforce access control, asset management, and change management policies (Annex A controls).

● Maintain up-to-date IT documentation, work instructions, and security awareness material.

Required Skills & Experience

● 5–6 years of relevant experience in IT operations / system administration.

● Proven ability to lead and coordinate an IT support team.

● Hands-on SaaS administration: Google Workspace Admin, Jira Cloud, Slack, and Zoho Desk.

● Hands-on experience managing on-premises network infrastructure: firewalls, managed switches, WiFi access points, and servers.

● Strong cross-platform OS skills: Windows, Linux, Chrome OS, and macOS.

● IT Asset management: maintaining an accurate hardware and software inventory across its lifecycle (procurement, deployment, tracking, and disposal), ideally using a dedicated asset management tool

● Experience with monitoring and alerting tools.

● Robust understanding of identity management, endpoint management, and networking fundamentals.

● Excellent troubleshooting, documentation, and stakeholder communication skills. Preferred / Good to Have

● Experience with firewall administration, particularly Sophos XGS Series.

● Experience with Chrome OS and antivirus endpoint management.

● Familiarity with Vendor management

● Experience in a healthcare or regulated environment.

● Relevant certifications are added advantage Education Qualifications

● Bachelor's Degree, BCA, Diploma or a relevant Qualification.

📌 System Administrator (Bengaluru)
🏢 Tricog Health
📍 Bengaluru