– Support Executive

Position: Support Executive

Location: Gurgaon

Department: Customer Support / Operations

Reports To: Support Manager

Job Summary

We are seeking a proactive and technically skilled Support Executive to provide technical assistance and operational support to customers and internal teams. The ideal candidate will be responsible for troubleshooting software and hardware issues, managing database-related queries, coordinating with technical teams, and ensuring timely resolution of customer concerns. The role requires strong analytical skills, technical knowledge, and a customer-centric approach.

Key Responsibilities

Customer & Technical Support

- Respond to customer inquiries via phone, email, and other communication channels.
- Provide first-level technical support for software, hardware, and network-related issues.
- Diagnose and troubleshoot application, system, and database-related problems.
- Escalate complex technical issues to the relevant teams and monitor resolution progress.
- Follow up with customers to ensure complete issue resolution and satisfaction.

Database & Server Management

- Monitor and maintain SQL and MySQL databases.
- Perform database backups, restoration, and routine maintenance activities.
- Execute database queries and generate reports as required.
- Troubleshoot database performance and connectivity issues.
- Support the management and maintenance of database servers and application servers.

Operations & Documentation

- Record and track support requests, issues, and resolutions.
- Maintain technical documentation, service reports,



and troubleshooting guides.
- Ensure compliance with service standards and response timelines.
- Assist in software updates, patches, and system upgrades.

Coordination & Reporting

- Collaborate with Development, Operations, and Implementation teams to resolve issues efficiently.
- Prepare daily, weekly, and monthly support status reports.
- Identify recurring issues and recommend preventive measures and process improvements.

Required Qualifications

- Bachelor's Degree in Computer Science, Information Technology, or a related field.
- 0–3 years of experience in Technical Support, Application Support, or IT Support.
- Freshers with strong technical knowledge may also apply.

Required Skills

- Positive knowledge of SQL and MySQL.
- Understanding of Database Management Systems (DBMS).
- Experience in managing and troubleshooting Database Servers.
- Basic knowledge of Windows Server and Networking concepts.
- Ability to write and execute SQL queries.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Proficiency in MS Office, especially Excel.

Preferred Experience

Experience with

- Database Administration and Support
- Application Support
- Windows Server Environment
- CCTV, Access Control, Biometric, or Security Solutions
- IT Infrastructure and Networking

Job Type: Full-time

Working Days: Monday to Saturday

Experience: 0–3 Years (Preferred)

Salary: As per company standards and experience.

Pay: ₹100,000.00 - ₹500,000.00 per year

Work Location: In person

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