Remote: Hybrid

We are looking for enthusiastic and customer-focused professionals to join our team as Tier 2 Customer Support Associates . If you have strong communication skills and a passion for customer service, this opportunity is for you!Job Role: Tier 2 Customer Support Associate (BPO)Work Mode: Work from Office / Hybrid (as per business requirement)Shift: US Shift (Night Shift)Work Week: Rotational (Mon–Fri / Tue–Sat / Wed–Sun)Key Responsibilities✔ Handle customer queries through calls, emails,



and chats✔ Provide Tier 2 support and resolve customer concerns effectively✔ Assist candidates with recruitment-related queries (fresh applicants & rehires)✔ Guide users on self-service portals and navigation✔ Follow escalation procedures for unresolved issues✔ Meet SLA targets and maintain quality standards✔ Conduct verification processes as per company policies✔ Maintain accurate documentation and system updates✔ Collaborate with internal teams for smooth issue resolutionEligibility Criteria✅ Freshers & Experienced candidates can apply✅ Prior International BPO / Customer Support experience preferred✅ Excellent English communication skills (Verbal & Written)✅ Comfortable working in US Shifts / Rotational Week-offs✅ Basic knowledge of MS Office, ticketing tools (ServiceNow preferred), ERP systemsSkills Required✔ Strong communication & customer handling skills✔ Problem-solving mindset✔ Ability to work in a fast-paced setting✔ Positive attitude & teamwork skills✔ Detail-oriented and flexible with business requirements

📌 Customer Support Associate (Vasanth Nagar)
🏢 BCforward
📍 Vasanth Nagar