About OKOK is building the future of instant commerce by enabling fast, accurate, and reliable order fulfillment through technology-driven operations. The Dark Store Manager will be responsible for managing end-to-end warehouse and fulfillment operations while ensuring exceptional customer experience through operational excellence.Key ResponsibilitiesOperations ManagementManage daily dark store operations including receiving, put-away, picking, packing, and dispatch.Ensure timely order fulfillment and adherence to delivery SLAs.Monitor order flow and optimize operational efficiency.Drive process improvements to enhance productivity and reduce operational bottlenecks.Inventory & Quality ControlMaintain high inventory accuracy through cycle counts and audits.Ensure proper stock rotation (FIFO/FEFO) and inventory hygiene.Minimize shrinkage, damages, expiries, and stock discrepancies.Monitor stock availability and coordinate replenishment requirements.Team LeadershipLead, train, and manage store associates, pickers, and packers.Prepare shift rosters and manpower plans.Track team performance and drive productivity improvements.Foster a culture of accountability, ownership, and operational excellence.Performance & ComplianceTrack KPIs including order accuracy,



fulfillment time, inventory accuracy, and productivity.Ensure adherence to SOPs, safety standards, and compliance requirements.Maintain cleanliness, security, and operational readiness of the dark store.Prepare operational reports and share performance insights with leadership.Requirements3–6 years of experience in warehouse, retail, quick commerce, logistics, or dark store operations.Experience managing teams in a fast-paced operational environment.Strong understanding of inventory management and fulfillment processes.Proficiency with WMS, inventory tools, Excel, and operational dashboards.Excellent leadership, problem-solving, and communication skills.Ability to work versatile shifts, including weekends and holidays when required.Preferred QualificationsBachelor's degree in Operations, Supply Chain, Logistics, Business, or related field.Experience in quick-commerce, e-commerce fulfillment, or grocery operations.Familiarity with SLA-driven fulfillment environments.Success MetricsOrder AccuracyRateInventory AccuracyFulfillment Turnaround Time (TAT)Shrinkage & Wastage ControlTeam ProductivityCustomer Satisfaction & Service Levels

📌 Dark Store - Shift Incharge (Vasanth Nagar)
🏢 OK App
📍 Vasanth Nagar