We’re Hiring! Join a Purpose-Driven TeamAt iDare, we are more than just a company—we are a movement. Our mission is to empower individuals to recognize, prevent, cope with, and fight against abuse. As India's first holistic and intersectional mobile application, we prioritize creating a safe, supportive environment where healing and wellness can thrive.We’re seeking a self-motivated, compassionate CRM Lead to independently manage the CRM lifecycle and empower the telemarketing team to proactively engage customers through expert guidance and mentoring.Responsibilities:1.CRM & Funnel OwnershipOwn and manage the complete lead funnel: inquiry → engagement → scheduling → conversion → follow-upDefine and track funnel stages, SLAs, and response benchmarksEnsure consistent handling of leads across services2.Lead Performance & AnalyticsTrack lead sources (Meta, Google, website, partnerships, referrals, events)Analyse conversion rates, drop-offs, and response timelinesShare regular reports and insights with marketing and leadership3.Team Leadership & CoordinationManage and coach the Response & Engagement teamSet call/chat quality standards, scripts, and follow-up protocolsCoordinate with therapists, counsellors, legal experts, marketing and operations teams4.CRM Systems & Data GovernanceEnsure accurate lead tagging, segmentation, and documentationWork with CRM Admin/Tech to maintain automations and integrationsMaintain clean, compliant,



and reliable CRM data5.CRM Process ImprovementIdentify gaps in lead handling and user experienceImplement automation, re-engagement flows, and process optimisationsSupport scaling of lead volume without compromising qualityRegular quality checks of the response team & monitoringRequirements:Bachelor/master's degree in marketing or a related field; CRM certifications are valued.4–6 years of experience in CRM, sales operations, customer success, or lead management. preferably in service sectorProficiency with CRM tools and platforms; solid data hygiene and governance practices.Data-driven mindset paired with empathetic, customer-focused communication.Excellent written and verbal communication; proven ability to collaborate cross-functionally.Hands-on experience in team leadership, mentoring, and coaching.Demonstrated leadership, problem-solving, and decision-making abilities in quick-paced environments.Proactive, adaptable, and solutions-focused with a strong sense of ownership and accountability.Why Join Us:Opportunity to work in a dynamic and innovative environment.Competitive salary and benefits package.Room for growth and professional development.Joining a team dedicated to making a positive difference in society, where you'll have the chance to pioneer innovative solutions in addressing and combating abuse.If you're looking to be part of something meaningful, to work in a supportive and inclusive environment, and to make a tangible impact on society, then iDare is the place for you. Join us in our mission to build a safer and healthier world for all.

📌 Customer Relationship Management Manager (Vasanth Nagar)
🏢 iDare - Support, Safety and Wellness
📍 Vasanth Nagar