We are looking for a Customer Care Executive to provide outstanding support to our US patients, pharmacies, healthcare providers, and delivery partners. You will handle customer inquiries, resolve issues, and ensure a seamless customer experience.ResponsibilitiesRespond to customer inquiries via phone, email, chat, and SMSResolve delivery, shipment, and service-related issues promptlyCoordinate with Operations, Dispatch, and Driver teamsTrack and update support tickets until resolutionEscalate critical issues to the appropriate teamsMaintain accurate customer records and interaction logsMeet service level agreements (SLAs) and quality standardsIdentify opportunities to improve customer experience and processesRequirements1–3 years of experience in US customer support, customer service, or call center operations is MandatoryExcellent verbal and written English communication skillsStrong problem-solving and multitasking abilitiesComfortable using CRM and customer support toolsProficiency in Microsoft Office or Google WorkspaceWillingness to work rotational shifts, including US business hoursPreferred Background: Healthcare, pharmacy, logistics, e-commerce.

📌 Customer Care Executive (Vasanth Nagar)
🏢 Phox Health
📍 Vasanth Nagar