Job Type: Full time

ABOUT COMPANYOsettl Technologies operates Legodesk — a specialized legaltech platform forend-to-end debt recovery and NPA resolution. We serve India's leading banks,NBFCs, ARCs, and law firms with cutting-edge workflows for:• SARFAESI Act proceedings• IBC/NCLT filings• DRT/DRAT litigation• Section 138 NI Act prosecutionTHE ROLECustomer Success Executive — own the post-sale client lifecycle for BFSIcustomers (banks, NBFCs, ARCs, law firms). Your mission: ensure clients achievetheir debt recovery and litigation outcomes with Legodesk.Success = High adoption, zero churn, strong NPS, growing case volume per account.Experience Required: 2-3 years in customer success, support, or client operationsLocation: Bengaluru (on-site)RESPONSIBILITIESClient Onboarding & Enablement→ Lead structured onboarding for new customers→ Conduct training on Legodesk platform (SARFAESI, IBC, DRT, Section 138)→ Create personalized implementation timelines→ Build success playbooks tailored to each client's workflowOngoing Support & Relationship Management→ Serve as trusted single point of contact (SPOC) for assigned accounts→ Monitor usage metrics and proactively identify adoption blockers→ Field client questions; resolve issues or escalate smartly→ Maintain CRM transparency (all interactions logged)Account Health & Retention→ Track health metrics: NPS, adoption rate, case volume,



engagement score→ Identify at-risk accounts and escalate for retention intervention→ Conduct quarterly business reviews (QBRs) to drive value realization→ Build retention strategies for your portfolioContinuous Improvement→ Gather customer feedback on features and pain points→ Escalate to Product team as feature requests or bug reports→ Build case studies and customer testimonials→ Stay current on regulatory changes (debt recovery, NCLT, DRT)YOUR PROFILE✓ 2-3 years in CS, customer support, or client operations✓ SaaS background preferred (but not required)✓ Strong communicator: explain technical concepts to non-technical stakeholders✓ Empathetic problem-solver; comfortable with ambiguity✓ CRM proficiency (Salesforce, HubSpot, or similar)✓ Curious about BFSI/legaltech; willing to learn debt recovery processes✓ Bachelor's degree (any stream)RED FLAG: If you've only done internal ops with zero external client interactionGREEN FLAG: "I reduced churn from X% to Y%" or "I built an onboarding playbook"YOU'LL BE MEASURED ON→ Churn Rate: → NPS Score: 50+ (client satisfaction)→ Product Adoption: >70% across portfolio→ Onboarding Time: → Case Volume Growth: growing engagement per client#Hiring #CustomerSuccess #Legaltech #Bangalore #BFSI #SaaS #Startup #FullTime

📌 Customer Success Executive (Vasanth Nagar)
🏢 Legodesk
📍 Vasanth Nagar