Role : Customer Complaint ManagerDepartment : Sales & MarketingAbout the RoleThe ideal candidate is responsible to act as the primary customer interface for assigned metro rail projects and ensure timely resolution of field issues, execution of retrofit campaigns, warranty management, and customer satisfaction. The role is critical in driving end-to-end coordination between customer, service, engineering, quality, and supply chain teams.Experience: 9 to 15 yearsResponsibilitiesCustomer Interface & Relationship ManagementField Issue Resolution & NCR ClosureRetrofit & Fleet ManagementCross-functional CoordinationWarranty & RMA ManagementProject Tracking & ReportingMeetings & GovernanceAudit & Compliance SupportQualificationsEducation:



Bachelor’s degree in engineering (Mechanical / Electrical / Mechatronics preferred)Experience: 8–10 years in:Rail / Automotive / Industrial systemsCustomer support / project coordination rolesRequired SkillsTimely closure of complaints and NCRsAdherence to retrofit execution timelinesCustomer satisfaction and feedbackReduction in repeat issues/failuresAccuracy and timeliness of reportingPreferred SkillsFrequent interaction with customers, including site/depot visitsTravel required based on project needsHigh coordination across multiple internal functions

📌 Customer Service Manager (Haryana)
🏢 Knorr Bremse India
📍 Haryana