Job Description & Company Profile:Hinduja Global Solutions (HGS) is a global company specializing in business process management (BPM) and digital customer experience (CX) solutions. HGS offers a range of services including contact center solutions, back-office processing, and integrated digital platforms. They are part of the Hinduja Group, a large multinational conglomerate. With over 20,000 employees across 34 delivery centers in 8 countries, HGS offers a spectrum of technology, digital marketing, and outsourcing solutions tailored to specific industry verticals.Job SpecificationsQualification: Graduate /PostgraduateMinimum 2-10 years of international Customer Support Representative with Spanish Language5 days working and 2 days off.Should be ok with night shift and rotational off.Quick Navigation Ability, Web Savvy, Basic Troubleshooting KnowledgeExcellent communication skills.Work Location : BengaluruRoles & Responsibilities:Customer Support & Issue ResolutionHandle customer inquiries via calls, emails, and/or chat , depending on assigned LOB and market.Resolve issues related to orders, returns, repairs, exchanges, product troubleshooting,



and account concerns .Provide first‑contact resolution whenever possible and escalate complex cases per defined procedures.Apply soft skills to de‑escalate difficult interactions and turn negative experiences into positive outcomes.Documentation & Systems UseAccurately document all customer interactions in client‑approved systems.Create and update cases, orders, and service tickets following client guidelines.Ensure correctness of data to support downstream teams (logistics, repairs, QA, analytics).Process & Policy AdherenceFollow client ‑approved process flows, scripts, and escalation paths , with flexibility when customer experience requires it.Comply with Quality Information Security Management System (QISMS) and PCI‑DSS standards to protect customer and company data.Performance & QualityMeet defined KPIs such as handle time, documentation accuracy, quality scores, adherence, and customer satisfaction.Act on coaching feedback and participate in upskilling or cross‑training as required.Maintain schedule adherence and proper use of AUX codes.Collaboration & Team ContributionWork closely with team leaders, SMEs, QA, WFM, and support teams .Participate in huddles, updates, and program communications.Support ramp‑ups, stabilization periods, and volume spikes when needed.Required Skills & CompetenciesStrong verbal and written communication skillsCustomer‑first mindset with problem‑solving abilityAttention to detail and accurate documentationAbility to navigate multiple systems simultaneouslyWillingness to follow structured processes while applying judgment

📌 Customer Care Associate - Spanish Language (Vasanth Nagar)
🏢 HGS
📍 Vasanth Nagar