Role OverviewThe Product Success Manager is a client-facing role responsible for driving the successful implementation of technology solutions across client accounts. Working under the guidance of a Product Success Director, this role ensures that implementation plans are translated into effective delivery, strong client engagement, and measurable customer satisfaction outcomes. The role supports enterprise programs, manages smaller accounts, and / or leads standalone module deployments.Key ResponsibilitiesSupport delivery of technology implementations across client accountsOwn workstreams within larger programs, ensuring delivery against scope and timelinesTrack progress and manage dependencies, risks,



and issuesAct as day-to-day client contact for implementation topicsTranslate technical updates into explicit business communicationManage smaller accounts or support enterprise engagementsMaintain documentation and ensure alignment between client expectations and deliveryTranslate customer requirements into product requirementsWork closely with the integration teamSupport training team if required to train customers on platformProfile & Experience5+ years of experience in DAM, MRM platform technologies as a technical solutions or technical implementation roles.2 + years of experience in customer facing roles.Exposure to UAT processes is preferableStrong organisational and communication skills with the ability to manage multiple stakeholders and translate business concepts into technical language.KPIs & Success MetricsOnboarding completion rateFeature utilisationTime-to-value achievementContribution to client satisfaction

📌 Product Success Manager (Vasanth Nagar)
🏢 Publicis Production
📍 Vasanth Nagar