Remote: Hybrid

Application Support Lead – HR & UK Payroll - EBSAbout UsBalfour Beatty is a leading international infrastructure group delivering complex, high‑impact projects across the globe. Our Business Systems and IT teams enable reliable, compliant, and efficient operations by supporting critical enterprise applications. We provide a collaborative and structured environment with opportunities to lead, innovate, and support systems that underpin core business functions.About the RoleThe Application Support Lead – HR & Payroll is responsible for leading the support, stability, and continuous improvement of critical HR and Payroll applications across the organisation. The role provides technical leadership, subject‑matter expertise, and hands‑on support, while line‑managing and mentoring a team of application analysts. This position works closely with HR, Payroll, IT, and third‑party partners to ensure applications operate reliably, compliantly, and in line with service expectations.Qualifications and ExperienceStrong experience leading or acting as senior escalation point within an application support functionProven background supporting Oracle HR & Payroll systems (Oracle E‑Business Suite, ideally R12)Demonstrated line management experience, including coaching, workload management, and performance oversightExperience coordinating payroll cycles, statutory updates, patches,



and time‑critical deliveriesAbility to work closely with business stakeholders and translate operational needs into system solutionsTechnical Knowledge and ExpertiseStrong understanding of HR & Payroll business processes and system dependenciesHands‑on experience supporting Oracle HR, Payroll, OTL, SSHR, and related modulesProven experience with:Oracle Forms customisationOracle Reports (debugging parameters, triggers, layouts)PL/SQL‑based logic, concurrent programs, fast formulas, flexfields, and workflowsAbility to perform data investigation and troubleshooting using SQLUnderstanding of statutory, audit, data protection, and compliance requirementsKnowledge of how patches, customisations, and CEMLIs impact HR/Payroll applicationsKey Roles and ResponsibilitiesLeadership & Team ManagementLead, mentor, and develop a team of HR/Payroll Application AnalystsManage workload allocation, prioritisation, and performance of the support teamProvide technical direction and act as escalation point for complex or critical issuesApplication Support & Service DeliveryEnsure effective second‑line application support in line with SLAs and operational prioritiesOversee incident management, root‑cause analysis, and trend identificationMaintain explicit and proactive communication with HR and Payroll stakeholdersSystem Management & ComplianceOwn the operational stability of HR/Payroll applications,



ensuring compliance with legal and statutory obligationsCoordinate patches, upgrades, and annual statutory updatesEnsure documentation and operational processes remain accurate and up to dateContinuous Improvement & Enhancement DeliveryIdentify opportunities to optimise system functionality and improve ways of workingSupport enhancement requests, change requests, and testing activitiesAct as subject‑matter expert for projects impacting HR and Payroll systemsStakeholder & Vendor EngagementAct as a trusted advisor to HR, Payroll, and wider business stakeholdersLiaise with third‑party support providers and vendors on fixes, enhancements, and roadmapsRepresent HR/Payroll applications in cross‑functional and operational governance forumsBehavioural and Interpersonal SkillsStrong leadership presence with ability to coach and influenceCalm, structured, and methodical approach to problem solvingExcellent written and verbal communication skillsAbility to manage multiple priorities and work effectively under pressureProactive, accountable, and service‑focused mindsetCollaborative approach with strong stakeholder management skillsOpportunities & Career ImpactLead and shape the support function for critical HR and Payroll systemsExposure to enterprise‑scale applications and complex stakeholder environmentsOpportunity to influence system improvements and operational excellenceSupportive culture focused on ownership, stability, and continuous improvementLocation: Bengaluru / Hybrid (as applicable)

📌 Application Support Lead (Vasanth Nagar)
🏢 Balfour Beatty India
📍 Vasanth Nagar