About MetaMorph:We at MetaMorph, empower startups to scale and innovate by placing people at the center of their strategy. With a proven track record of supporting over 220 startups, we specialize in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands. Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle—36 0°About Our Cli ent :Our client is an AI-powered finance automation platform that streamlines and modernizes financial operations, offering a unified solution integrating bill payments, smart banking, AI-driven accounting, expense management, and treasury service .What you’ll get to do in this role:● Own the full post-sales lifecycle — onboarding, adoption, retention, and expansion.● Drive seamless onboarding and ensure customers realize value within the first 30–60 days.● Build strong relationships with founders, finance teams,



and key decision-makers.● Monitor customer health metrics and proactively mitigate churn risks.● Conduct regular check-ins and business reviews to drive engagement and long-term partnerships.● Identify upsell and cross-sell opportunities in collaboration with Sales.● Own renewals and work towards strong Net Revenue Retention (NRR).● Act as the voice of the customer internally — collaborating with Product, Sales, and Operations teams.● Stay updated on fintech, spend management, and market trends to better guide customers.We’re looking for someone who:● 2–5 years of experience in Customer Success / Account Management / SaaS roles.● Experience managing B2B customers (finance teams, founders, CXOs preferred).● Strong stakeholder management and relationship-building skills.● Data-driven mindset with ability to track adoption and health metrics.● Ability to work independently in a quick-paced startup environment.● Strong communication and problem-solving skills.● Finance / fintech understanding is a plus.

📌 Customer Success Manager |1-3 YrsB Fintech Startup | SaaS | Bengaluru | Pre Series A (Vasanth Nagar)
🏢 MetaMorph
📍 Vasanth Nagar