Talent500 is hiring for one of its clients.

Who are we

Core Insurance Platforms (CIP) is Zurich’s global capability responsible for building, running, and evolving core insurance technology. We set a unified, scalable operating model—covering governance, standards, architecture, service delivery, and reuse—so our business units can deliver at speed and scale.

CIP is the strategic steward of Zurich’s Guidewire ecosystem, aligning platform roadmaps to business strategy while driving stability, modernization, reduced supplier dependency, and long term cost efficiency.

India delivery center is one of our global delivery and capability hub. We bring together experts in AI, engineering, analysis, quality, and architecture to deliver product & process solutions, application run services, change and transformation initiatives, and centralized platform services across both on prem and Guidewire Cloud environments. Our teams operate from multiple global delivery centers, supporting Zurich’s business units worldwide.

Role: Staff Nexthink Platform Engineer

Value Proposition: "Join our Digital Employee Experience function, where you’ll work at true enterprise scale and shape how tens of thousands of colleagues experience technology every day. As a Nexthink Platform Lead, you’ll be part of a globally connected team modernizing the digital employee experience, device management, application delivery, and asset lifecycle management using Nexthink and Microsoft Intune, cloud first engineering, and strong automation and security practices. You’ll work on meaningful, complex challenges, collaborate with senior experts across regions, and have the chance to influence global standards - not just execute local tasks.

We offer a culture of learning, ownership, and continuous improvement, with clear career paths, exposure to global programmes, and the chance to make a visible impact from day one." Our Mission Statement: "To deliver modern, reliable and secure employee-centric device and app experiences that empower our workforce across all platforms - Windows, Mac, VDI and Mobile. We strive to enhance productivity through seamless device management, proactive support, and continuous innovation, ensuring a consistent and high-quality experience for every employee.” Responsibilities: Operate as part of a Zurich in-house team to support, maintain and continuously improve Zurich’s Digital Employee Experience across Windows, macOS and VDI devices using Nexthink as the standard DEX tool. Provide flexibility to be available for escalations as required.

Be the design authority for the Nexthink platform within Zurich working with the Zurich product owner and architect to develop the strategy and roadmap. Own the overall Nexthink service delivery. Define and evolve the enterprise Nexthink vision aligned to DEX outcomes and business priorities.





Lead Nexthink platform governance, standards and operating model Enforce RBAC, data privacy, and usage policies across global and regional teams Maintain control over approved automations, dashboards, and remediation catalogue.

Provide

Nexthink engineering support, including guidance and hands-on support on Nexthink operations, integrations and service configurations Provide hands-on support for key Nexthink services including: Service Request management and fulfilment Release and Configuration Change Management and execution Troubleshooting and remediation Delivery of services to agreed SLAs Service and metrics reporting Creation and Maintenance of Operational processes Use AI-assisted tooling to accelerate troubleshooting, scripting and documentation in line with operational, security and governance requirements Own end-to-end platform configuration and lifecycle management Manage Nexthink tenant configuration, modules, updates, and overall platform health Oversee collector deployment, telemetry coverage, and data quality across the estate Drive Digital Employee Experience (DEX) insights and continuous improvement Work with other teams to leverage Nexthink to identify user-impacting issues, quantify impact, and priorities remediation Translate telemetry into actionable insights and business outcomes Define and deliver proactive and automated remediation capabilities Develop and govern Remote Actions, scripts, and automation workflows to enable self-healing and reduced support effort Lead and maintain integrations between Nexthink and other tools such as ServiceNow, Intune and identity services.

Embed

Nexthink insights into ITSM processes and operational tooling Act as the global subject matter expert for Nexthink and collaborate with cross-functional stakeholders.

Your Skills and Experience: The ideal candidate will have experience with enterprise Digital Employee Experience and managing Nexthink. The role requires a strong subject matter expertise capability across DEX and Nexthink.

Experience of Microsoft Intune and Advanced Analytics in particular would be an advantage.

Specific Requirements: 3-5 years Operational experience, with strong working knowledge of Nexthink and digital employee experience concepts, processes, operations, and administration University Degree or equivalent or specific relevant working experience Hands on experience of ongoing administration,



configuration and service maintenance of Nexthink capabilities Working knowledge of all modules within the Nexthink Infinity platform Expertise in Nexthink analytics and data modelling including NQL (Nexthink Query Language), investigations, dashboards and reporting Experience designing and delivering DEX use cases Strong experience with automation and scripting Experience integrating Nexthink into enterprise ecosystems including ServiceNow, Intune and Identity platforms Solid understanding of endpoint management and platforms including experience across large scale Windows, Mac and VDI enterprise device estates Familiarity with Microsoft Intune Working knowledge of reporting tools e.g. PowerBI for data manipulation and presentation Strong documentation skills including end user guidelines. Good organizational skills and time management.

Able to work under own initiative with minimal supervision Analytical and problem-solving skills Strong communication and Team Working skills Relevant Industry Certifications would be an advantage including ITIL Foundation Proficiency in written and spoken English German, Italian, Spanish would be an advantage but not essential Beneficial Skills: Exposure to Microsoft Intune Advanced Analytics AI-enabled tooling (e.g., Copilot) to accelerate engineering workflows while adhering to security and governance Strong automation engineering mindset including experience with enterprise automation patterns, DevOps tooling (e.g.

Azure

DevOps), and “automation-as-code” approaches Understanding of Digital Employee Experience (DEX) frameworks and XLAs Experience operating in global or federated IT environments Purpose of this role: The IT Service Delivery Consultant utilizes technical and operational expertise to support and provide recommendations to deliver effective IT services that will meet the day to day needs of the business Nature of work: They consult and recommend necessary actions for effective operational delivery of core Endpoint services to all business partners within own area of responsibility, specifically Nexthink and associated platforms/integrations. They collaborate with peers and partners (internal & external) and contribute to continuous improvement through automation and engineering practices. They investigate and assess internal client technical issues and manage each case to a successful resolution, working in conjunction with IT colleagues and directly with internal customers where necessary.

They provide technical expertise on endpoint management, security and servicing, advise on appropriate actions to fulfil procedural and regulatory requirements, and contribute to problem prevention through monitoring, analytics and proactive remediation.

Hybrid Working: This role follows Zurich’s hybrid working model and requires presence in the office 3–4 days per week, with flexibility based on business and team needs.

📌 Staff Nexthink Platform Engineer-28348] (Hyderabad)
🏢 Talent500
📍 Hyderabad