I manage a growing portfolio of short-term rentals and now need a remote Guest Relations Executive based in Sri Lanka to become the first point of contact for every traveller who books with us. You will be answering calls, WhatsApp messages, and emails in real time, guiding guests from their first question right through to check-out.

The role demands true fluency in Sinhala, Tamil, English, and preferably additional local Sri Lankan languages for better communication with diverse clients. You will spend most of your day inside our cloud-based booking system, adjusting reservations, processing cancellations, and keeping notes tidy for the operations team. Because you will already be comfortable handling phone, WhatsApp and email conversations, ramp-up will be quick.

Previous hotel or reservations experience is an advantage, though I’m happy to train the right person who brings natural warmth and attention to detail.





Key deliverables

- Respond to every inquiry within 15 minutes during shift hours
- Enter new bookings, modifications, and cancellations accurately in the system
- Keep guests updated before arrival, during their stay, and after departure
- Flag special requests or issues to housekeeping and maintenance teams immediately
- Send a concise end-of-shift report summarising open tickets and actions taken

This is a long-term, remote position with reliable hours and plenty of room to grow as we expand. If you love solving problems for travellers and have reliable internet plus a quiet place to work, I’d like to hear from you.

Pay: From ₹8,000.00 per month

Benefits

- Flexible schedule
- Paid time off

Work Location: Remote

📌 Sri Lankan Guest Relations Executive (India)
🏢 Travelokaaav
📍 India