Description

Job Title: Advanced Associate, Customer Success

What You’ll Do

- Execute onboarding tasks related to content license activation, access, and availability using defined processes and checklists.

- Guide customers through how to access licensed content, including basic platform navigation and usage guidance.

- Ensure customers understand what content they have purchased and where to find it.

- Track onboarding completion and escalate content access issues as needed.

- Monitor basic content usage and consumption data to identify low‑usage or zero‑usage patterns.

- Complete outreach and follow‑up activities focused on content awareness and usage.

- Respond to common customer questions related to content access, availability, and consumption.





- Maintain accurate documentation and activity tracking in Customer Success systems.

- Partner with Content, Support, and Customer Success teams to support issue resolution.

What Will Set You Up for Success

- 1-2 years of experience in Customer Support, Customer Success, Enablement, or a related role.

- Experience supporting digital content platforms or licensed content solutions.

- Solid attention to detail and comfort following defined processes and playbooks.

- Clear written and verbal communication skills.

- A customer‑focused mindset

📌 Advanced Associate, Customer Success (Bengaluru)
🏢 Nameless
📍 Bengaluru