Role - Customer Service

Designation - Senior Executive

Location - Mumbai

Key Responsibilities

· Manage day-to-day inbound and outbound call center operations to ensure service efficiency and customer satisfaction.

· Handle customer calls, escalations, and queries with timely resolution and skilled communication.

· Lead, coach, and monitor the performance of the customer service/telecalling team to achieve defined KPIs and SLAs.

· Oversee on-call business operations, including service coordination and issue resolution.

· Ensure effective utilization of CRM systems for tracking customer interactions, service requests, and follow-ups.

· Monitor call quality, compliance adherence, and safety standards across operations.

· Prepare and share daily/weekly/monthly performance reports and MIS with management.





· Identify process improvement opportunities to enhance customer experience and operational efficiency.

· Coordinate with cross-functional teams to resolve operational and customer-related issues

Functional Skills

· Strong understanding of call center operations and customer service processes.

· Team handling and leadership skills with a target-driven approach.

· Excellent communication, interpersonal, and problem-solving abilities.

· CRM system knowledge and reporting skills.

· Ability to manage compliance and operational standards.

· Decision-making ability under pressure and customer-centric mindset.

📌 Sr. Executive - Customer Service (Mumbai)
🏢 Headsup Corporation
📍 Mumbai