About T-Mobile:

T-Mobile US, Inc. (NASDAQ: TMUS), headquartered in Bellevue, Washington, is America’s supercharged Un-carrier, connecting millions through its strong nationwide network and flagship brands, T-Mobile and Metro by T-Mobile. Customers benefit from an unmatched combination of value, quality, and exceptional service experience. About TMUS Global Solutions:

TMUS Global Solutions is a world-class technology powerhouse accelerating the company’s global digital transformation. With a culture built on growth, inclusivity, and global collaboration, the teams here drive innovation at scale, powered by bold thinking.

TMUS India Private Limited operates as TMUS Global Solution Job Summary:

The Senior Director, IT Operations (India) is a senior technology leader responsible for operational governance, delivery excellence, and organizational development of the IT Operations capability at the India Technology Center. This role oversees multiple India-based functions, including Global Hub, Conversions, Integration, Site Reliability Engineering (SRE), Testing Center of Excellence (COE), and Cyber Engineering. The position ensures seamless integration of India-based IT Operations teams into global planning, governance, and execution frameworks.

The role serves as a strategic partner to global functional leaders, driving operational performance, scalability, and business outcomes across supported functions. Main Responsibilities:

Operational Leadership & Delivery Governance:

Lead India-based IT Operations sub-organizations, including Global Hub, Conversions, Integration, SRE, Testing, and Cyber Engineering.

Own end-to-end delivery quality, service reliability, and operational performance across all functions.

Serve as the primary operational leader for India-based teams, ensuring alignment on priorities, dependencies, and performance metrics with global stakeholders.

Drive accountability and continuous improvement to achieve business and operational objectives.

Global

Partnership & Stakeholder Governance:

Act as the principal liaison between India IT Operations teams and global functional leaders.

Participate in governance forums, operational planning cycles, and delivery reviews.





Drive resource alignment, cross-site collaboration, and shared ownership of operational outcomes.

Ensure India’s contributions are visible, measurable, and incorporated into strategic roadmaps and planning activities.

Talent

Development & Organizational Scaling:

Build, develop, and retain high-performing leadership and delivery teams across the India IT Operations organization.

Directly manage people leaders while overseeing onboarding and integration of new team members during periods of growth.

Establish coaching frameworks, leadership development programs, and performance management practices.

Strengthen organizational capability and leadership depth to support long-term business expansion.

Operational

Excellence & Standards:

Implement and continuously enhance best practices across IT Service Management (ITSM), Software Testing, Site Reliability Engineering (SRE), and Cyber Operations.

Establish quality standards, governance processes, and operational controls.

Define, monitor, and improve service-level objectives (SLOs), reliability targets, and quality metrics.

Foster a culture of continuous improvement and operational excellence.

India Site Leadership

Partnership

Serve as a key member of the India Technology Center Leadership Team.

Represent the IT Operations function in site-wide strategic planning, operational initiatives, and cultural programs.

Contribute to annual workforce planning, capability development, and India growth strategies.

Champion organizational values through inclusive leadership and employee engagement initiatives. Also responsible for other duties/projects as assigned by business management as needed.

Qualifications

Educational Requirements

Required

Bachelor’s Degree in Computer Science, Information Technology, Business Administration,



or equivalent experience. Preferred:

Master’s Degree in a related field. Work Experience:

Experience Requirement 1

12+ years of professional experience in IT Operations, Service Delivery, Infrastructure, Testing, or Enterprise Technology Leadership.

Proven track record of leading large-scale, highly available operational environments.

Experience Requirement 2

8+ years of people leadership experience.

Experience managing Senior Managers, Directors, and Executive-level leaders across multiple disciplines.

Experience Requirement 3

5+ years leading multi-site or global IT Operations organizations.

Experience managing India-based or offshore delivery organizations preferred.

Experience across at least two of the following areas: IT Service Management (ITSM)

Software Testing / Quality Assurance

Site Reliability Engineering (SRE)

Cyber Operations Knowledge, Skills & Abilities:

Operational Leadership & Cross-Functional Partnership:

Proven leadership across IT service delivery, testing, infrastructure, and operational domains.

Robust technical depth to assess delivery quality and guide senior leaders. Cross-Functional & Matrixed Leadership:

Experience partnering with global functional leaders within a matrixed organizational structure.

Ability to drive outcomes where functional ownership and site leadership reside in different organizations.

Organizational

Scaling & Talent Development:

Demonstrated success scaling India-based teams during periods of significant growth.

Ability to maintain culture, engagement, and delivery excellence while expanding organizations. Delivery & Operational Excellence:

Strong knowledge of: ITIL

Agile methodologies

Site Reliability Engineering (SRE)

Software Testing frameworks and best practices Executive Communication & Global Collaboration:

Exceptional written and verbal communication skills.

Ability to influence and engage effectively with senior executive stakeholders.

Experience working across global teams and multiple time zones. Licenses & Certifications:

Required: None

Preferred: ITIL Foundation Certification or equivalent certification.

📌 Sr Director, IT Operations-28374] (Hyderabad)
🏢 TMUS Global Solutions
📍 Hyderabad