Company Description iEnergizer is a leading Business Process Outsourcing (BPO) provider specializing in end-to-end customer management solutions that support and enhance client brands. The company helps partners acquire, support, retain, and grow their customer base through comprehensive services spanning sales, customer care, technical support, and back-office operations. iEnergizer serves a diverse portfolio of clients, including Fortune 500 companies across industries such as healthcare, banking, financial services, insurance, gaming, publishing, and legal. As a trusted partner, iEnergizer operates as an extension of client operations, focusing on high-quality service, cost efficiency, and continuous improvement.

Its mid-sized structure enables scalable solutions while remaining agile and strongly customer-focused. Role Description:

This is a full-time, on-site role based in Noida for a Spanish Customer Support Executive. The role involves handling inbound and outbound customer interactions in Spanish and English via call and chat, providing accurate information and resolving inquiries efficiently.

The executive will manage customer issues, escalate complex cases when necessary,



and document interactions in the system following established processes.

Responsibilities include maintaining service quality standards, meeting performance targets, and adhering to client-specific guidelines and compliance requirements.

The role also requires collaborating with team members and supervisors, participating in training, and offering feedback to improve customer experience and internal processes. Qualifications:

Strong Spanish and English communication skills, including clear speaking, active listening, and professional written correspondence.

Customer service and problem-solving skills, with the ability to manage queries, handle complaints, and provide resolution-oriented support.

Basic technical aptitude and comfort working with CRM tools, ticketing systems, and standard office software.

Time management, attention to detail, and the ability to work in a rapid-paced, target-driven environment.

Prior experience in customer support, BPO, or contact center operations is preferred.

Willingness to work in rotational shifts as required by business needs.

Educational qualification: Graduation is mandatory

📌 Spanish Customer Support Executive (Noida)
🏢 iEnergizer
📍 Noida