Job Title: Adobe Customer Journey Analytics (CJA) Architect Role: Adobe Customer Journey Analytics (CJA) Architect

Location: Mumbai (Hybrid)

Experience: 14+ years About the Role: We are looking for a senior Adobe Customer Journey Analytics (CJA) Architect. In this role, you will design and build analytics solutions that bring together customer data from many channels (web, app, call center, offline, etc.) into one clear view. You will work closely with business teams, data teams, and leadership to turn data into useful insights.

What You Will

Do

Design the full CJA solution, from data model to final dashboards.

Build XDM schemas, connect data sources, create datasets and data views.

Decide the right KPIs, attribution models, and reporting structure for the business.

Connect Adobe Experience Platform (AEP), Adobe Analytics, RTCDP, and other tools together.

Run workshops with stakeholders to understand their needs and explain the solution.





Guide junior developers and analysts on best practices.

Make sure data is accurate, rapid to load, secure, and follows privacy rules.

Help build dashboards for leadership to track customer journeys.

What We

Need

Strong hands-on experience with Adobe Customer Journey Analytics.

Good knowledge of Adobe Experience Platform (AEP).

Experience building XDM data models.

Strong SQL skills and understanding of data warehousing.

Experience measuring customer journeys across channels.

Understanding of data governance and privacy rules.

Comfortable working in Agile teams.

Good communication skills to manage stakeholders.

Experience Needed: 14+ years in analytics, with at least 5+ years working on Adobe Experience Cloud / CJA projects. If interested, share your updated resume at [email protected]

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