We are looking for an experienced ServiceNow Business Analyst with strong expertise in Demand Management and ServiceNow SPM/PPM. The candidate will act as a bridge between business stakeholders, Product Owners, developers, and technical teams to manage the end-to-end demand lifecycle.

The role involves gathering and analyzing business requirements, evaluating and prioritizing demands, preparing BRD/BRS documentation, translating business needs into actionable requirements, and ensuring alignment with business strategy and ServiceNow roadmap initiatives.

Key Responsibilities

Demand Management & Business Analysis

- Manage the end-to-end Demand Management lifecycle within ServiceNow.
- Evaluate business demands based on business value, feasibility, impact, ROI, risks, dependencies, and strategic alignment.
- Conduct requirement-gathering sessions, workshops, and stakeholder interviews.
- Analyze and document business processes, use cases, functional requirements, and workflows.
- Prioritize demands based on business objectives and roadmap alignment.
- Decompose complex business requirements into structured, actionable requirements for technical teams.
- Translate business and functional requirements into user stories, workflows, and solution requirements.
- Collaborate with developers and architects to validate solution feasibility.

Stakeholder & Product Collaboration

- Act as the primary liaison between Business Users, Product Owners, and Technical Teams.
- Facilitate discussions between business and technical stakeholders to ensure explicit understanding of requirements.
- Support product strategy, roadmap planning, and demand prioritization.
- Ensure demand intake aligns with enterprise goals and transformation initiatives.
- Provide updates on demand status, risks, dependencies, and timelines.

ServiceNow Functional Expertise





- Strong understanding of ServiceNow core platform functionality.
- Hands-on experience with ServiceNow Demand Management / PPM / SPM.
- Good understanding of ITSM processes and integrations.
- Work closely with technical teams to support solution design and implementation.
- Support UAT, testing coordination, and solution validation.
- Identify opportunities for process improvement and ServiceNow platform optimization.

Documentation & Governance

- Create and maintain:

- Business Requirement Documents (BRD)
- Business Requirement Specifications (BRS)

- User Stories

- Functional Specifications

- Process Flows

- Gap Analysis

- Solution/Requirement Documentation
- Ensure documentation follows governance standards and best practices.
- Support change management and business adoption activities.

Required Skills & Qualifications

- Bachelor's degree in Information Technology, Business Administration, or related field.
- Strong experience working as a Business Analyst in ServiceNow environments.
- Hands-on experience with ServiceNow Demand Management / PPM / SPM.
- Strong understanding of business process analysis and requirement management.
- Excellent experience preparing BRD/BRS and converting business requirements into technical-ready requirements.
- Ability to analyze complex business scenarios and decompose them into manageable solution components.
- Strong stakeholder management and cross-functional collaboration skills.
- Ability to understand strategic roadmaps and align business demands accordingly.
- Strong communication, presentation, facilitation, and analytical skills.
- Experience working in Agile/Scrum environments.
- ServiceNow Certified System Administrator (CSA) certification is mandatory.

Preferred Qualifications

- ServiceNow certifications in SPM/PPM or Business Analysis.
- Experience in enterprise digital transformation initiatives.
- Knowledge of ITIL processes and governance frameworks.

📌 ServiceNow Business Analyst - Demand Management SPM/ PPM (Bengaluru)
🏢 Quess
📍 Bengaluru