Description

Strong ServiceNow platform engineering experience.

- Hands-on experience with ServiceNow Now Assist, AI Agents, and Agentic Workflows.
- Experience supporting IRM, GRC, BCM, Privacy, Audit, Risk, and Security Operations functions.
- Ability to build conversational AI experiences using Now Assist Panel and Virtual Agent.
- Experience implementing AI governance controls and compliance guardrails.
- ServiceNow configuration and development using platform-native capabilities.
- Experience building reusable automation components and supporting SDK/source-controlled development.
- Strong stakeholder management and communication skills.
- Ability to explain AI concepts to both technical and non-technical audiences.
- Collaborative approach working across Risk, Compliance, Security, and IT teams.

Preferred Candidate Profile

Candidates with a blend of ServiceNow expertise, enterprise risk management knowledge, workflow automation experience,



and exposure to Generative AI/Now Assist implementations will be highly preferred.

Please prioritize this requirement and share relevant profiles along with rate, location, and availability.

Responsibilities

ServiceNow Platform Development

· Configure ServiceNow using platform-native capabilities whenever possible.

· Build reusable automation components following enterprise development standards.

· Support SDK and source-controlled development where appropriate.

Qualifications

Soft Skills

· Excellent communication with technical and business stakeholders

· Robust analytical and problem-solving skills

· Ability to explain AI concepts to non-technical audiences

· Collaborative mindset across risk, compliance, security, and IT teams

· Passion for automation and continuous improvement

📌 Service Now (Gurugram)
🏢 Zensar Technologies
📍 Gurugram