? Role Summary The L2 Storage Administrator is responsible for day-to-day operations, monitoring, troubleshooting, and optimization of enterprise storage and SAN fabric infrastructure, ensuring high availability, data protection, and SLA compliance across on-prem and cloud environments. ?️ Key Responsibilities Operations & Monitoring

Perform daily monitoring of storage and backup jobs, ensuring successful completion and SLA adherence

Track storage utilization, capacity, and performance metrics

Generate operational reports on storage service health and capacity usage

Incident & Problem Management

Troubleshoot OnPrem and Azure storage, SAN/NAS, and backup failures and restore services within SLA

Perform root cause analysis (RCA) for recurring issues

Handle Major Incident (MI) calls and escalations (common L2 ownership – based on enterprise practice)

Storage Administration

Manage storage arrays, volumes, LUNs, and storage pools

Perform capacity planning and allocation

Support SAN/NAS provisioning, upgrades and migrations

Multi-vendor case management & coordination

SAN Fabric Configuration, upgrade & troubleshooting

Configuration & Change Management

Implement configuration changes, patching, and upgrades

Perform impact analysis and risk assessment before changes

Follow ITIL processes for Change & Release management





Automation & Optimization (Important for your org)

Execute and maintain automation scripts (Ansible, PowerShell, etc.)

Support optimization initiatives like deduplication, compression, encryption

Reduce manual effort (TOIL) through automation

Security & Compliance

Enforce access control, encryption, and security policies

Ensure systems comply with audit requirements (SOC2, HIPAA-like environments)

Participate in backup immutability and ransomware protection initiatives

Documentation & Process Adherence

Maintain SOPs, knowledge articles, and environment documentation

Update runbooks for incident resolution and operational processes ? Required Skills Technical Skills Storage platforms: Dell EMC (Unity, PowerStore, PowerMax), NetApp, Pure, IBM

Backup tools: Cohesity, IBM Spectrum Protect, Azure Backup

SAN technologies: Brocade, Cisco (Fibre Channel, iSCSI)

OS knowledge: Windows, Linux

Cloud: Azure storage & backup services

Scripting: PowerShell, Python, or Ansible (preferred) Functional Skills Incident & Problem Management (ITIL)

Robust troubleshooting & analytical skills

Ability to handle on-call rotations and escalations (commonly expected for L2 roles)

Communication skills for cross-team coordination

📌 Senior Service Engineer (Hyderabad)
🏢 Providence India
📍 Hyderabad