Role Overview : As the Senior Operations Manager, you take end-to-end ownership of the patient journey across time zones, hospitals, and clinical handoffs. Where a trainee learns the process, you're expected to already run it, independently managing complex, multi-stakeholder cases, making judgment calls under ambiguity, and stepping in as the escalation point when things get hard. This is a role for someone who can bring structure to ambiguity and operate with minimal oversight.

Key Responsibilities Own the end-to-end patient journey, driving treatment planning, patient handoffs, and critical case escalations with international hospital partners.

Drive strategic coordination with hospital partners, including treatment planning alignment, second-opinion coordination, and resolution of high-stakes cases.

Govern the quality and accuracy of critical patient documentation, including treatment plans and financial estimates, ensuring compliance with global standards.

Lead post-treatment care strategy, including recovery tracking, outcome analysis, and initiatives to improve patient experience.

Act as the primary escalation point for complex cases, working directly with hospital leadership to resolve high-impact issues.

Design, implement, and enforce SOPs and quality benchmarks that raise the bar across patient operations.

Own audit-readiness of patient records, ensuring alignment with international healthcare standards.

Mentor junior team members and contribute to building team capability.



Who We're Looking For 2-4 years of experience in operations management, project coordination, or post-sales / client operations, ideally in a fast-paced, multi-stakeholder workplace.

Proven track record of independently owning and running complex workflows end-to-end, across teams and geographies.

Exceptional communication skills: articulate, persuasive, and comfortable interfacing with senior stakeholders, including hospital leadership.

Strong attention to detail and excellent organisational skills; able to interpret complex information and communicate it clearly to non-specialist stakeholders. Good to Have Experience in hospitality, travel, healthcare operations, or another high-touch service industry.

Exposure to handling multiple concurrent cases or accounts with competing priorities.

Interest in healthcare operations, medical tourism, or patient experience management.

Why Join

CureMeAbroad? ➔ We're building the discovery platform that helps patients from high-cost markets like the US, UK, Germany, and Australia access world-class care abroad, connecting them with verified hospitals and surgeons across India, Turkey, Thailand, Mexico, and Spain.

➔ Take on a role with real stakes at a company that's scaling fast, where your calls directly shape patient outcomes.

➔ Sit close to the founders, with visibility into live deals, real markets, and the metrics that actually move the business.

📌 Senior Operations Manager (Pune)
🏢 CureMeAbroad
📍 Pune