The Senior IAM Support Analyst is responsible for the operational stability, security, and resilience of Identity and Access Management (IAM) services. The role provides expert Level 2 / Level 3 operational support for IAM platforms, ensuring reliable authentication, authorization, and access control in line with security, risk, resilience, and control standards.

Key Responsibilities

IAM Service Support & Operations

- Provide Level 2 / Level 3 operational support for IAM services, including Okta, Okta Access Gateway, Microsoft Entra ID Conditional Access, MFA, and Single Sign-On (SSO).

- Troubleshoot and resolve authentication, access, provisioning, and policy-related incidents and service requests within agreed service levels.

- Perform root cause analysis for recurring incidents and contribute to problem management activities to prevent recurrence

Required Qualifications

- 6 years of proven experience supporting Identity and Access Management platforms in an enterprise environment.

- Hands-on experience with Okta, Okta Access Gateway,



Azure Conditional Access, Multi-factor Authentication (MFA), and federation technologies.

- Good understanding of authentication protocols, including:

- SAML 2.0

- OAuth 2.0

- OpenID Connect

- SCIM

- Experience with platform operations, monitoring, incident analysis, and audit reporting.

- Experience with ServiceNow or other ITSM tools.

- Strong analytical and problem-solving skills with attention to detail.

- Ability to operate effectively in a global, regulated, and risk-focused environment while managing multiple priorities in a quick-paced environment.

- Ability to work independently and collaborate with cross-functional teams.

- Clear written and verbal communication skills.

- Strong sense of ownership, accountability, and service orientation.

- Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field, or equivalent work experience.

📌 Senior IAM Support Analyst (India)
🏢 Recruise
📍 India