Holiday Operations

Experience- 2 to 3 Years

Key Duties & Responsibilities

- Handle end-to-end operations of domestic and international holiday bookings.
- Coordinate with hotels, DMCs, transporters, guides and other suppliers for confirmations.
- Prepare and verify itineraries, vouchers, hotel confirmations, transfers and other travel documents.
- Ensure all bookings are confirmed as per the agreed itinerary and costing.
- Coordinate closely with the Sales/Business Development team for smooth handover of confirmed bookings.
- Follow up with suppliers for availability, rates, amendments and special requests.
- Maintain accurate booking records, operational trackers and customer details.
- Handle booking amendments, cancellations, rescheduling and supplier-related issues.
- Monitor pre-departure requirements and ensure travellers receive all necessary documents on time.
- Coordinate with travellers when required regarding operational arrangements and trip-related information.
- Manage last-minute changes and operational issues during the customer’s journey.
- Escalate critical issues to the Operations Manager/management and ensure timely resolution.




- Check supplier invoices and ensure they match agreed rates and booking details before processing.
- Coordinate with the Accounts team for supplier payments, refunds and reconciliation.
- Maintain strong relationships with hotels, DMCs and other travel partners.
- Ensure service quality and customer satisfaction throughout the travel lifecycle.
- Maintain proper documentation and follow company SOPs and operational processes.
- Support the team in improving turnaround time, reducing errors and maintaining operational efficiency.

Key Skills Required

- Good knowledge of domestic and international holiday operations.
- Solid communication and coordination skills.
- Knowledge of hotel bookings, transfers, sightseeing and tour packages.
- Ability to handle multiple bookings simultaneously.
- Good negotiation and problem-solving skills.
- Strong attention to detail.
- Proficiency in MS Excel/Google Sheets and travel-related systems.
- Ability to handle pressure and last-minute operational changes.
- Experience with B2B/B2C holiday operations would be an advantage.

📌 Senior Executive (Dehradun)
🏢 Tech Trail Travels
📍 Dehradun