Experience: 8+ Years

Location: Bangalore (Hybrid)

Notice Period: Immediate Joiners Only

If interested apply here or send resume to [email protected]

About the Role

We are looking for a hands-on Salesforce Service Cloud Developer to design, build, and support scalable Customer Success solutions. The ideal candidate will have strong expertise in Salesforce development, integrations, and AI-powered solutions, with experience building products from the ground up rather than only enhancing existing platforms. You will play a key role in developing enterprise applications that streamline post-sales operations and customer success.

Key Responsibilities

- Design and develop scalable solutions using Apex, LWC, Visualforce, Flows, and Lightning Experience.
- Build custom Salesforce applications, UI components, workflows, and business automations from the ground up.
- Develop integrations with Salesforce and third-party applications using REST/SOAP APIs, Platform Events, and middleware.
- Build data integrations to consolidate information from Salesforce and external systems for Customer Success applications.
- Integrate Salesforce with CTI/contact center platforms such as Genesys, Talkdesk, RingCentral, Five9, or Amazon Connect.
- Develop integrations with Slack and other enterprise collaboration platforms.
- Leverage Salesforce AI, Agentforce, and Agentic AI capabilities to build intelligent customer service experiences.
- Support CI/CD deployments, production releases, and ongoing platform enhancements.

Required Skills & Experience
- 8+ years of hands-on Salesforce development experience.




- Strong expertise in Salesforce Service Cloud and Sales Cloud.
- Hands-on experience with Apex, LWC, Visualforce, SOQL/SOSL, Apex Triggers, Batch Apex, and Flows.
- Proven experience designing and building enterprise applications from the ground up , not just enhancing existing systems.
- Experience integrating Salesforce with third-party platforms using REST/SOAP APIs, OAuth, JSON/XML, and middleware.
- Experience building Customer Success solutions by integrating data from Salesforce and external systems.
- Hands-on experience with AI Agentic solutions , including effective token management and AI-driven workflows.
- Experience integrating Salesforce with Slack and other enterprise applications.
- Experience integrating Salesforce with contact center platforms (Genesys, Talkdesk, RingCentral, Five9, Amazon Connect, etc.).
- Experience with Open CTI, Omni-Channel, Service Console, Agile development, Git, Jenkins, AutoRABIT, and CI/CD pipelines.

Preferred Skills
- Understanding of post-sales business processes, including Customer Onboarding, Customer Success, and Customer Support .
- Salesforce Platform Developer I (mandatory); Platform Developer II and Service Cloud Consultant certifications preferred.
- Experience with Salesforce Agentforce, Einstein AI, or AI-powered customer service solutions.
- Experience integrating Salesforce with enterprise platforms such as Zendesk, Gong, Calendly, or Freshdesk.

What We're Looking For A product-minded Salesforce developer with experience building enterprise applications from scratch, integrating complex ecosystems, and leveraging AI to deliver scalable Customer Success and Service Cloud solutions.

📌 Salesforce Service Cloud Developer (Bangalore Metropolitan Area)
🏢 GrowthArc
📍 Bangalore Metropolitan Area