Job Summary

Nextlink is seeking a highly skilled and experienced Salesforce Service Cloud Developer to join our team. The ideal candidate will have solid hands-on expertise in Salesforce Service Cloud implementations, customization, integration, and development. This role requires deep technical knowledge of Salesforce development technologies, Service Cloud capabilities, and enterprise-scale solution delivery.

The candidate should be capable of designing, developing, and enhancing Service Cloud solutions while ensuring adherence to Salesforce best practices, performance standards, and governance guidelines.

Key Responsibilities

- Design, develop, and implement scalable Salesforce Service Cloud solutions.

- Configure and customize Service Cloud functionalities to meet business requirements.

- Lead and support implementations involving:
- Email-to-Case

- Case Management

- Service Console

- Omnichannel Routing

- Knowledge Management (Knowledge Base)

- Develop custom solutions using Apex, Lightning Web Components (LWC), and Salesforce Flows.

- Build and maintain integrations between Salesforce and external applications using REST/SOAP APIs, Platform Events, and middleware solutions.

- Perform code reviews, troubleshooting, debugging, and performance optimization.

- Ensure solutions comply with Salesforce best practices, security standards, and governor limits.

- Collaborate with business stakeholders, architects, administrators, and project teams in an Agile delivery environment.

- Support production deployments, incident resolution, and continuous platform improvements.

Required Technical Skills

Salesforce Service Cloud

- Strong expertise in:
- Email-to-Case

- Case Management

- Service Console

- Omnichannel Routing

- Knowledge Base / Salesforce Knowledge





- Experience with Service Cloud customization and automation.

Salesforce Development

- Apex Classes and Triggers

- SOQL and SOSL

- Batch Apex

- Queueable/Future Methods and Asynchronous Processing

- Lightning Web Components (LWC)

- Salesforce Flows

- Custom Objects, Validation Rules, Workflows, and Process Automation

Integrations

- REST APIs

- SOAP Web Services

- Platform Events

- Middleware integration experience with:
- Boomi

- Informatica

- Experience with enterprise integration patterns and event-driven architecture.

Salesforce Platform Expertise

- Salesforce best practices

- Governor limits management

- Security and sharing models

- Performance tuning and optimization

- Deployment and release management

Requirements

Required Qualifications

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

- Minimum 5+ years of Salesforce development experience.

- Minimum 3+ years of hands-on Salesforce Service Cloud implementation experience.

- Experience working on enterprise-scale Salesforce programs.

- Strong analytical and problem-solving capabilities.

Mandatory Certification

✅ Salesforce Platform Developer I (PDI)

Preferred Qualifications

- Additional Salesforce certifications (Platform Developer II, Administrator, Service Cloud Consultant, App Builder) are a plus.

- Agile/Scrum delivery experience.

- Experience working in large-scale enterprise environments.

- Knowledge of DevOps and CI/CD practices within Salesforce ecosystems.

Required Competencies

- Excellent troubleshooting and debugging skills.

- Strong verbal and written communication skills.

- Ability to work independently with minimal supervision.

- High sense of ownership and accountability.

- Strong stakeholder management and collaboration skills.

📌 Salesforce Service Cloud Developer (India)
🏢 Next-Link
📍 India