Job Summary

Nextlink is seeking a highly skilled and experienced Salesforce Service Cloud Developer to join our team. The ideal candidate will have solid hands-on expertise in Salesforce Service Cloud implementations, customization, integration, and development. This role requires deep technical knowledge of Salesforce development technologies, Service Cloud capabilities, and enterprise-scale solution delivery.

The candidate should be capable of designing, developing, and enhancing Service Cloud solutions while ensuring adherence to Salesforce best practices, performance standards, and governance guidelines.

Key Responsibilities

Design, develop, and implement scalable Salesforce Service Cloud solutions.

Configure and customize Service Cloud functionalities to meet business requirements.

Lead and support implementations involving: Email-to-Case

Case Management

Service Console

Omnichannel Routing

Knowledge Management (Knowledge Base)

Develop custom solutions using Apex, Lightning Web Components (LWC), and Salesforce Flows.

Build and maintain integrations between Salesforce and external applications using REST/SOAP APIs, Platform Events, and middleware solutions.

Perform code reviews, troubleshooting, debugging, and performance optimization.

Ensure solutions comply with Salesforce best practices, security standards, and governor limits.

Collaborate with business stakeholders, architects, administrators, and project teams in an Agile delivery environment.

Support production deployments, incident resolution, and continuous platform improvements.

Required Technical Skills

Salesforce Service Cloud

Strong expertise in: Email-to-Case

Case Management

Service Console

Omnichannel Routing

Knowledge Base / Salesforce Knowledge





Experience with Service Cloud customization and automation.

Salesforce Development

Apex Classes and Triggers

SOQL and SOSL

Batch Apex

Queueable/Future Methods and Asynchronous Processing

Lightning Web Components (LWC)

Salesforce Flows

Custom Objects, Validation Rules, Workflows, and Process Automation

Integrations

REST APIs

SOAP Web Services

Platform Events

Middleware integration experience with: Boomi

Informatica

Experience with enterprise integration patterns and event-driven architecture.

Salesforce Platform Expertise

Salesforce best practices

Governor limits management

Security and sharing models

Performance tuning and optimization

Deployment and release management Requirements

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Minimum 5+ years of Salesforce development experience.

Minimum 3+ years of hands-on Salesforce Service Cloud implementation experience.

Experience working on enterprise-scale Salesforce programs.

Strong analytical and problem-solving capabilities.

Mandatory Certification

✅ Salesforce Platform Developer I (PDI)

Preferred Qualifications

Additional Salesforce certifications (Platform Developer II, Administrator, Service Cloud Consultant, App Builder) are a plus.

Agile/Scrum delivery experience.

Experience working in large-scale enterprise environments.

Knowledge of DevOps and CI/CD practices within Salesforce ecosystems.

Required Competencies

Excellent troubleshooting and debugging skills.

Strong verbal and written communication skills.

Ability to work independently with minimal supervision.

High sense of ownership and accountability.

Strong stakeholder management and collaboration skills.

📌 Salesforce Service Cloud Developer (Bengaluru)
🏢 Next-Link
📍 Bengaluru