Create tailored solutions on Salesforces AgentForce platform.

- Managing Salesforce Service Cloud implementations to enhance client service capabilities
- Building intelligent workflows, elevate the agent experience, and fine-tune case-management processes by harnessing AgentForce, Data Cloud, Apex, AI, and the broader Salesforce toolkit.
- Developing business process models and integrating enterprise software solutions
- Leading technical consultation and project architecture for Salesforce projects
- Utilizing Salesforce Lightning and Salesforce Administration skills to optimize platform performance
- Coordinating systems project management and technology integration efforts
- Creating and maintaining training materials to support technology implementation
- Analyzing business models and processes to identify opportunities for improvement
- Collaborating with teams to embrace change and drive cutting-edge design solutions
- Supporting enterprise integration and IT infrastructure development
- Engaging in requirements elicitation and project budgeting to align with client needs

What You Must Have
- At least a Bachelor's degree
- At least 4 years of experience
- Oral and written proficiency in English required

What Sets You Apart
- Preference for at least one of the following fields of study: Computer and Information Science, Management Information Systems
- Design and implement custom AgentForce capabilities, leveraging Apex, Salesforce Flows, Data Cloud, and AI services.




- Create intelligent routing and decision logic that considers case priority, sentiment, and agent skillsets.
- Identify the data points needed for each use-case, assess data quality, and engineer cleansing routines.
- Map source data to CDP objects and fields, define object relationships, and configure unification algorithms.
- Develop Apex triggers, classes, and batch jobs for advanced case routing, task assignment, and other bespoke processes.
- Customize AgentForce actions—case creation, escalation, assignment—to minimize manual effort.
- Build secure APIs to enrich AgentForce with external data (customer DBs, analytics platforms).
- Apply CI/CD best practices (Salesforce DX, Git) to keep solutions maintainable, version-controlled, and deployment-ready.
- Familiarity with Git-based version control, CI/CD pipelines, and release management (Salesforce DX).
- At least one of the following: Salesforce Certified Administrator; additional Salesforce certifications such as Business Analyst, Advanced Administrator, Platform App Builder, or other role-relevant Salesforce Cloud certifications
- Demonstrating proficiency in Salesforce Service Cloud and Salesforce Lightning
- Utilizing analytical thinking to solve complex business problems
- Developing training materials to enhance team capabilities
- Implementing technology solutions in enterprise environments
- Excelling in communication and teamwork within client-focused projects

📌 Salesforce Data Cloud Agentforce Senior Associate (Bengaluru)
🏢 PwC
📍 Bengaluru