THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and contribute solutions to work-related challenges, all within an environment that values your growth and expertise. This role will allow you to develop your skills in Service Desk Management in a supportive and engaging setting. We look forward to welcoming your enthusiasm and fresh ideas.

- Ensure production systems are available and operating according to defined service level agreements.
- Drive incident and outage resolution and maintain clear communication throughout the process.
- Facilitate the restoration of service to the production setting efficiently and effectively.




- Establish and maintain disaster recovery procedures to safeguard operational continuity.
- Maintain data retention practices in alignment with organizational policies. HERE'S WHAT YOU WILL NEED:
- Beginner proficiency in Service Desk Management.
- A minimum of 2 of experience in relevant related skills.
- Bachelor's Degree in relevant field of studies.
- Advance French Language skills BONUS POINTS IF YOU HAVE:
- Beginner proficiency in problem solving.
- Intermediate proficiency in communication.
- Beginner proficiency in customer service.
- Intermediate proficiency in time management.
- Beginner proficiency in analytical thinking.

📌 221 - Application Tech Support Practitioner - French (Gurugram)
🏢 Accenture
📍 Gurugram