Company Description Lumbini Green Resort Chandrauta is a hospitality property located in Kapilvastu Municipality, offering accommodation and guest services to travelers and visitors to the region. The resort focuses on providing a comfortable, welcoming environment with attentive service and well-maintained facilities. Team members are encouraged to deliver a high standard of hospitality, ensuring that guests experience a relaxing and enjoyable stay.

The resort values professionalism, reliability, and a commitment to continuous improvement in guest services.

Role Description The Room Division Manager is responsible for overseeing all front office and housekeeping operations to ensure smooth daily functioning and high levels of guest satisfaction. This full-time, on-site role in Kapilvastu Municipality includes supervising reception and reservations, coordinating room allocation, and ensuring that rooms and public areas meet quality and cleanliness standards. The role involves managing staff schedules, coaching team members, handling guest inquiries and complaints, and implementing service procedures to enhance customer satisfaction.

The Room Division

Manager will monitor performance metrics, support staff training, collaborate with other departments, and assist with budgeting and cost control related to room operations.

Qualifications





Candidates should possess strong Guest Satisfaction and Customer Satisfaction skills, with a focus on delivering consistent, high-quality service.

Candidates should possess solid Customer Service capabilities, including handling guest inquiries, resolving issues, and maintaining a professional demeanor.

Candidates should possess experience with Receptionist Duties, such as check-in/check-out processes, reservations management, and front desk coordination.

Candidates should possess Training skills to coach, mentor, and develop front office and housekeeping team members.

Candidates should ideally have prior experience in hotel or resort operations, particularly in front office or room division management.

Candidates should have robust organizational and time-management skills, with the ability to manage schedules, priorities, and multiple tasks effectively.

Candidates should demonstrate effective communication and interpersonal skills, with the ability to work collaboratively across departments.

Candidates should preferably hold a diploma or degree in Hotel Management, Hospitality, Business Administration, or a related field.

Candidates should be comfortable using property management systems and basic office software, with attention to accuracy and detail.

📌 Room Division Manager (Uttar Pradesh)
🏢 Lumbini Green Resort Chandrauta
📍 Uttar Pradesh