Type: Full time

Experience: 0- 2 Years

Location: Mumbai

What You Will Own Accounts Receivable

- Own the end-to-end invoice lifecycle- raise invoices on time, track payment due dates, and follow up systematically with customers and internal teams
- Maintain an AR aging tracker and escalate overdue accounts at the right thresholds (30 / 60 / 90 days)
- Coordinate with Sales and Customer Success to resolve disputes, credit note requests, or PO mismatches that hold up payment
- Reconcile incoming payments against invoices in the accounting system (Tally / Zoho Books / equivalent)
- Identify patterns in delayed payments and flag systemic issues to the Finance Lead

Renewals & ARR Management
- Own the renewals calendar- track every contract expiry date and initiate the renewal process at least 60- 90 days in advance
- Coordinate renewal proposals, pricing updates, and paperwork with Sales, Legal, and the customer stakeholder
- Track renewal status (closed / at-risk / churned) and maintain a live renewals pipeline dashboard
- Flag at-risk accounts based on payment behavior, support ticket patterns, or low engagement signals, and escalate to Customer Success
- Ensure renewed contracts are accurately reflected in ARR reporting with correct start/end dates and ACV

Financial Reporting
- Prepare monthly AR summary reports- outstanding balances, collection rates, and aging buckets- for leadership review
- Maintain an ARR dashboard showing new, renewed, churned, and net ARR movement month-on-month
- Support month-end close by ensuring all receivables are correctly posted and reconciled





How It Will Be Measured Metric Target Benchmark DSO (Days Sales Outstanding)< 45 daysRenewal Rate> 90% gross ARR retainedCollection Efficiency> 95% invoices collected on timeChurn Flag AccuracyEarly flag 60 days before renewal

What We Are Looking For

- Bachelor's degree in Commerce, Finance, Accounting, or a related field (B.Com / BBA Finance / MBA Finance)
- 0–2 years of experience in AR, collections, revenue operations, or a finance role in a SaaS or tech company
- Strong working knowledge of Excel / Google Sheets- pivot tables, VLOOKUP/ XLOOKUP, basic dashboards
- Excellent written and verbal communication- you will send follow-up emails and make calls to finance contacts at customer organizations
- High attention to detail- a single wrong invoice date or contract amount has real downstream consequences
- Demonstrated ability to own and close tasks without being reminded, across two competing priorities at once

Bonus Points

- Familiarity with accounting tools such as Tally, Zoho Books, QuickBooks, or similar
- Prior exposure to B2B SaaS metrics- ARR, MRR, churn rate, net revenue retention
- Experience working in a startup or fast-paced environment where processes are still being built
- Understanding of basic GST compliance as it applies to B2B invoicing in India

Who Thrives Here

- You'd rather send the fourth follow-up email than let an invoice quietly age past 60 days
- You can hold a firm line on payment terms without the customer feeling chased




- You spot a renewal at risk from a pattern (late payments, quiet support tickets, a champion who's gone silent) before anyone else does
- You're equally comfortable with a spreadsheet and a difficult phone call
- You close the loop without being reminded- nothing sits in your inbox unresolved

Why This Is a Dual-Mandate Role (Not Two Half-Jobs) Accounts receivable and renewals are usually treated as separate functions, but at Faclon they are two views of the same relationship. A customer who is slow to pay is often a customer at renewal risk, and a customer who is disengaged ahead of renewal often turns into a slow payer. The person in this seat needs to see both signals at once and act on them before they become a leadership escalation.

- Recovery mindset: methodical, unembarrassed about following up, comfortable pushing for payment without damaging the relationship.
- Recurring-revenue mindset: commercially aware, proactive months ahead of expiry, able to read early churn signals and act before they escalate.
- The overlap: judgment on when a slow payment is a cash-flow hiccup versus an early churn signal- and the discipline to escalate it correctly either way.

About Us We’re Faclon Labs- a high-growth, deep-tech startup on a mission to make infrastructure and utilities smarter using IoT and SaaS. Sounds heavy? That’s because we do heavy lifting- in tech, in thinking, and in creating real-world impact. We’re not your average startup. We don’t do corporate fluff. We do ownership, quick iterations, and big ideas. If you're looking for ping-pong tables, we're still saving up. But if you want to shape the soul of the company while it's being built- this is the place!

📌 Revenue Operations Associate (Mumbai)
🏢 Faclon Labs
📍 Mumbai