– Reservation Executive

Position: Reservation Executive

Department: Reservations / Front Office

Industry: Hotel / Hospitality

Experience: 1–3 Years

Location: [Location]

Key Responsibilities

- Handle room reservation requests received through phone calls, emails, OTAs, and other booking channels.
- Check room availability, rates, room types, and booking policies.
- Process new reservations, modifications, cancellations, and amendments accurately.
- Coordinate with Front Office, Sales, Housekeeping, and other departments for smooth room allocation.
- Maintain accurate and updated reservation records in the hotel PMS.
- Handle guest queries regarding room availability, rates, hotel facilities, and reservation policies.
- Follow up on pending bookings, payments, confirmations, and special guest requests.
- Monitor room inventory and occupancy to ensure effective availability management.
- Assist in upselling rooms, packages, upgrades, and additional hotel services.
- Prepare daily reservation reports and provide booking updates to the management.
- Ensure all reservations are properly documented and follow the hotel's SOPs and policies.




- Maintain qualified communication with guests, travel agents, corporate clients, and other business partners.

Required Skills
- Excellent verbal and written communication skills.
- Good knowledge of hotel reservation procedures and room inventory management.
- Working knowledge of Hotel PMS and MS Office.
- Strong customer service and problem-solving skills.
- Ability to handle multiple reservations and work under pressure.
- Good attention to detail and accuracy.
- Professional telephone and email etiquette.

Qualification
- Graduate/Diploma in Hotel Management, Hospitality, Travel & Tourism, or a related field.
- Prior experience in hotel reservations, front office, or hospitality will be preferred.

Key Competencies

Reservation Handling | Guest Relations | PMS Knowledge | Room Inventory Management | Customer Service | Communication Skills | Coordination | Attention to Detail

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks

- Cell phone reimbursement

Work Location: In person

📌 Reservation Executive (Gurugram)
🏢 STG Journey India
📍 Gurugram