- Respond to customer inquiries and resolve issues professionally and promptly.
- Provide exceptional customer service through various channels, including phone, email, and chat.
- Resolve complaints and concerns in a fair and efficient manner.
- Collaborate with internal teams to improve overall customer experience.
- Develop and maintain a thorough understanding of our products and services.
- Identify opportunities to upsell and cross-sell products or services.

Job Requirements

- Excellent communication and interpersonal skills.
- Ability to work in a rapid-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving and analytical skills.
- Experience working with customers and providing support.
- Ability to learn quickly and adapt to new processes and systems.
- Strong attention to detail and organizational skills.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Representative, Customer Service and Support (Gurugram)
🏢 APL Logistics
📍 Gurugram