Company Description Niva Bupa Health Insurance Company Limited is a publicly listed health insurer in India, focused on giving individuals the confidence to access quality healthcare. Guided by its brand philosophy “Zindagi Ko Claim Kar Le,” the company positions itself as an enabler that helps customers live life without constraints. As of March 31, 2026, Niva Bupa operates over 210 physical branches across India and distributes health insurance through a large network of agents, brokers, and corporate partners.

The company covers more than 25 million lives and maintains a strong hospital network of over 10,500 empanelled hospitals, supported by a 90%+ claim settlement ratio over the last five financial years. With an employee base of more than 10,100 people and six consecutive Great Place to Work certifications, Niva Bupa offers a professional, inclusive, and growth-oriented work workplace.

Role Description The Relationship Manager role is a full-time, on-site position based in Kolkata.

The Relationship

Manager will be responsible for managing and nurturing relationships with customers, partners, and intermediaries, ensuring a seamless experience across the policy lifecycle. Day-to-day activities include engaging with customers to understand their health insurance needs, providing product guidance, handling queries, and supporting claim-related interactions. The role also involves coordinating with internal teams to resolve issues,



monitoring customer satisfaction, and identifying opportunities for cross-selling or upselling relevant products.

The Relationship

Manager is expected to maintain accurate records, meet defined service and sales targets, and represent Niva Bupa’s brand values in every interaction.

Qualifications Strong customer relationship management skills, with the ability to build trust, handle inquiries, and provide clear guidance on health insurance products.

Solid communication and interpersonal skills, including active listening, negotiation, and the ability to explain complex information in a easy manner.

Basic sales and business development capabilities, with an orientation toward achieving targets and identifying new business opportunities.

Organizational and time-management skills to handle multiple customer accounts, follow up promptly, and maintain accurate documentation.

Comfort working with digital tools and CRM systems, and the ability to learn company platforms and processes quickly.

Graduate degree in any discipline; a background in insurance, finance, or business is an advantage.

Prior experience in health insurance, financial services, or customer-facing roles is preferred but not mandatory.

Demonstrated commitment to ethical practices, customer-centric behavior, and working in a diverse, inclusive environment.

📌 Relationship Manager (Kolkata)
🏢 Niva Bupa Health insurance
📍 Kolkata