Company Description Madhuban Toyota is an authorized dealership for Toyota vehicles, dedicated to delivering exceptional customer experiences before and after the sale. The dealership focuses on building strong processes and empowering team members to work in synergy toward shared goals. Its mission is to achieve the highest level of customer satisfaction and nurture long-term relationships.

Team members are encouraged to uphold Toyota’s standards of quality, reliability, and service excellence while creating customers for a lifetime.

Role Description The Relationship Manager is a full-time, in office role based in the Mumbai Metropolitan Region, responsible for managing and enhancing customer relationships throughout the sales and service lifecycle. This role includes engaging with prospective and existing customers, understanding their needs, and guiding them through vehicle selection, financing options, and after-sales services.

The Relationship

Manager will follow up on leads, maintain customer records, coordinate test drives and showroom visits, and ensure timely responses to customer inquiries and concerns. Daily responsibilities also involve collaborating with sales and service teams to resolve issues, conducting satisfaction checks after delivery and service, and promoting loyalty programs and value-added services.



The role requires consistent professional communication, adherence to dealership processes, and active contribution to customer retention and referrals.

Qualifications

Strong customer service and relationship management skills, with the ability to build trust and long-term client connections.

Effective communication and interpersonal skills, including clear verbal and written communication and active listening.

Sales and negotiation abilities, including lead follow-up, upselling of services, and closing agreements in a customer-centric manner.

Basic knowledge of automotive products and services, or willingness to learn about Toyota vehicles, financing, and after-sales offerings.

Organizational and time-management skills to handle multiple customers, appointments, and follow-ups efficiently.

Comfort with using CRM or dealership management systems and common office software for maintaining accurate records and reports.

Minimum of a bachelor’s degree in business, commerce, marketing, or a related field; relevant experience in automotive sales or customer-facing roles is an advantage.

Ability to work on-site in the Mumbai Metropolitan Region, including weekends and extended hours as required in a retail dealership environment.

📌 Relationship Manager (Mumbai)
🏢 Madhuban Toyota India
📍 Mumbai