Regional Training Manager Gold Loan (NBFC)

Roles & Responsibilities

Position Summary:

Responsible for managing and driving training and development initiatives across the assigned region to improve employee capability, sales performance, operational efficiency, customer service, and compliance.

Key Responsibilities

- Develop and implement regional training plans and calendars based on business requirements.
- Conduct induction and onboarding training for current employees.
- Deliver training on Gold Loan products, sales techniques, customer acquisition, and relationship management.
- Train branch teams on Gold Loan processes, KYC, documentation, loan processing, renewals, closures, and customer service.
- Provide basic training on gold appraisal processes, safety, and operational controls.
- Identify training gaps through branch visits, employee performance, audits, and business results.
- Conduct regular refresher, behavioral, sales, and compliance training.
- Partner with Regional/Business Heads to identify capability requirements and improve team productivity.
- Develop training content, presentations, assessments, and learning materials.
- Conduct training effectiveness assessments and track post-training performance.
- Monitor employee participation, attendance, assessments, and training completion.
- Maintain accurate training MIS, reports, calendars, and documentation.
- Coach and mentor Branch Managers, Relationship Managers,



and other branch employees.
- Ensure employees understand and follow company SOPs, RBI/NBFC guidelines, KYC, AML, and compliance requirements.
- Conduct field/branch visits to provide on-the-job coaching and identify operational gaps.
- Support business teams in improving sales conversion, portfolio growth, customer retention, and productivity.
- Coordinate with HR, Operations, Compliance, and Business teams for effective learning initiatives.
- Continuously evaluate training outcomes and recommend improvements to regional leadership.

Key Performance Areas
- Training coverage and completion.
- New employee induction effectiveness.
- Improvement in sales productivity.
- Employee skill and competency development.
- Training effectiveness and assessment scores.
- Compliance and process adherence.
- Reduction in operational errors.
- Improvement in customer service standards.
- Training MIS and reporting accuracy.

Preferred Profile
- Qualification: Any Graduate/Post Graduate.
- Experience: 6 to 10 years, preferably in BFSI/NBFC/Banking, with relevant training experience.
- Strong knowledge of Gold Loan business, sales, operations, and compliance.
- Excellent presentation, communication, coaching, and stakeholder-management skills.
- Willingness to travel extensively across the assigned region.

Contact details [email protected]

HR - (phone hidden)

📌 Regional Training Manager - Vizag - Chola Gold Loan (Visakhapatnam)
🏢 Chola
📍 Visakhapatnam