About the Job Company: Assistara

Location: Sector 136, Noida

Experience Required: 3+ Years

Assistara is looking for a detail-oriented and experienced Quality Analyst – US International Travel Process with a minimum of 3 years of relevant experience in quality analysis within an international travel process.

The ideal candidate should have hands-on experience in monitoring, auditing, and evaluating customer calls related to US international travel, along with a strong understanding of quality standards, process compliance, and performance metrics. Key Responsibilities

Monitor and conduct quality audits of customer calls related to the US international travel process.

Evaluate calls for process adherence, accuracy, communication, customer handling, and compliance with quality standards.

Identify gaps in call handling and provide constructive feedback to improve individual and team performance.

Prepare quality scorecards, audit reports, and performance analysis.





Conduct calibration sessions with Operations and Training teams to ensure consistency in quality evaluations.

Ensure adherence to client requirements, internal processes, and established quality benchmarks.

Identify recurring quality and process gaps and recommend corrective actions.

Collaborate with Operations and Training teams to drive continuous improvement in the travel process. Requirements

Minimum 3 years of experience as a Quality Analyst in an international travel process.

Relevant experience in US travel process and customer call auditing is mandatory.

Solid knowledge of quality monitoring, call audits, scoring, and performance evaluation.

Good understanding of US international travel processes and customer interactions.

Excellent communication, analytical, and problem-solving skills.

Proficiency in preparing quality reports and working with quality metrics.

Ability to work effectively in a fast-paced, target-driven environment.

📌 Quality Analyst Travel (US) (Noida)
🏢 Assistara
📍 Noida