We are looking for a motivated and detail-oriented Process Associate – Operations to support day-to-day operational activities, handle customer/process-related queries, maintain accurate records, and ensure smooth and efficient workflow.
Key Responsibilities
- Handle day-to-day operational and process-related activities.
- Handle customer queries and provide appropriate assistance when required.
- Follow up on pending tasks, requests, and customer requirements.
- Maintain accurate records and update information in the relevant systems/CRM.
- Prepare and maintain reports.
- Ensure timely completion of assigned tasks and process requirements.
- Identify and escalate issues to the concerned team or supervisor.
- Maintain proper documentation and records of operational activities.
- Ensure compliance with company processes, policies, and quality standards.
- Perform other operational duties as assigned by the management.
Mandatory Skills
- Positive communication skills in Malayalam and English.
- Basic knowledge of computer systems and office applications.
- Working knowledge of MS Excel.
- Good problem-solving and analytical skills.
- Strong attention to detail and accuracy.
- Ability to multitask and manage priorities effectively.
- Ability to work in a fast-paced and target-oriented environment.
- Freshers with good communication and computer skills are welcome to apply.
Preferred Qualifications
- Any degree or equivalent qualification.
- Previous experience in customer support, BPO, operations, back-office, or process-related roles will be an advantage.
Job Location : Liscom Solutions and Services Pvt. Ltd.
How to Apply : Interested candidates can share their updated CV at: [email protected] / 90726 10005
Pay: From ₹10,000.00 per month
Benefits
- Flexible schedule
- Health insurance
- Provident Fund